John Livingston
Graniteville ,SC
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Accurate, assertive and adaptable Sales Representative. Effective at multitasking in challenging situations. Committed to meeting critical deadlines. Ready to provide indispensable aid in completing tasks. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Friendly, and upbeat Greater/Doorman with eight years of experience working as a welcoming, and inviting presence at The Augusta National Masters Tournament. Enthusiastic, positive, and helpful customer support staff member catering to specific needs and enhancing overall experiences. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting guests.
Overview
22
22
years of professional experience
Work History
Store Manager/Sales Representative
GNC - General Nutrition Centres
North Augusta, SC
10.2021 - Current
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Participated and executed new product line launch parties to enhance consumer knowledge and promote company product solutions.
- Stayed up to date on inventories, supplies and customer orders.
- Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Hospitality Greeter
Augusta National Golf Club/Masters Tournament
Augusta, GA
04.2014 - Current
- Welcomed customers, offering assistance to help find necessary store items.
- Monitored product availability in store, on shelves and in orders to accurately answer customer questions.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Offered each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
- Supported sales and service desk with returns processing and merchandise restocking.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- Performed light housekeeping duties such as, sweeping floors, and sanitizing surfaces.
Brand Representative
Steve And Berry’s
North Augusta , SC
03.2003 - 07.2007
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Improved customer satisfaction by finding creative solutions to problems.
Brand Representative
Abercrombie & Fitch
Augusta, GA
02.2004 - 09.2006
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
Waiter
Captain D’s
North Augusta , SC
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education
North Augusta High School
North Augusta, SC06.2006
Skills
- Customer service
- Customer seating
- Returns and exchanges
- Security monitoring
- Customer greeting
- Product recommendations
- Loss prevention
- Merchandise restocking
- Training and mentoring
- Customer assistance
- Issue resolution
- Proper phone etiquette
- Client satisfaction
- Inventory management
- Problem resolution
- Multitasking
- Guest services
References
April Barton Frommer (Data Architect at ANGC)
Kat Adams (District Manager At GNC) +1 (412) 654-1955
Jennifer Gangway (Hiring Manager At GNC) (803) 306-3865
Drew Baker +1 (770) 778-3171)
Colton Shook (228) 861-4518
Timeline
Store Manager/Sales Representative
GNC - General Nutrition Centres
10.2021 - Current
Hospitality Greeter
Augusta National Golf Club/Masters Tournament
04.2014 - Current
Brand Representative
Abercrombie & Fitch
02.2004 - 09.2006
Brand Representative
Steve And Berry’s
03.2003 - 07.2007
Waiter
Captain D’s
North Augusta High School