JOHN LOIACONO
BRONX,USA
Summary
Results-oriented professional with over 15 years of experience in management, concierge services, banking, and customer service. Proven track record of strong leadership, data analysis, and operational efficiency, consistently driving continuous improvement and ensuring client satisfaction. Seeking a challenging role to leverage expertise and enhance organizational performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Self-Employed
E-COMMERCE AMAZON FBA SELLER
06.2021 - 08.2024
- Managed inventory sourcing and purchasing, ensuring optimal stock levels and profit margins
- Prepared products for Amazon compliance, including inspection, labeling, and packaging
- Collaborated with Amazon fulfillment centers to track shipments and manage returns
- Handled customer service, resolving inquiries and managing returns and refunds
- Conducted bookkeeping, tracked expenses, and analyzed sales data for business decisions
- Optimized pricing strategies using sales data analysis, identifying market trends to enhance business performance and profitability
Head Concierge
Board of Managers @ 200 E. 79th Street
12.2013 - 12.2021
- Prioritized and exceeded tenants’ and guests’ needs
- Ensured a welcoming and safe atmosphere in a private condominium building
- Managed deliveries, scheduled pickups, and coordinated courier services
- Maintained tenant profiles and logs both on paper and digitally
- Offered personalized suggestions, solutions, and recommendations to tenants
- Maintained extensive knowledge of the premises and local community
- Cultivated a welcoming atmosphere, addressing tenant needs promptly and offering tailored solutions to enhance their living experience
- Led concierge team, elevating tenant satisfaction through personalized service, efficient delivery management, and comprehensive community knowledge
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities
Branch Manager
Cross County Savings Bank
12.2010 - 07.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team
Recruiter
CSB School of Broadcasting
12.2007 - 06.2008
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Coordinated schedules to arrange management interviews with applicants
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships
Cash Handler
Liberty Lines Bus Company
11.2005 - 05.2006
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines
- Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability
- Processed cash, credit and touchless transactions to fulfill customer ticket order
Customer Service Supervisor
Green Point Bank
12.2003 - 08.2005
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale
- Collaborated with other departments to address recurring customer concerns, improving overall service quality
- Coached employees through day-to-day work and complex problems
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
- Enhanced team productivity through regular coaching, feedback, and performance evaluations
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies
- Organized meetings for executives and coordinated availability of conference rooms for participants
Executive Assistant
Apple Bank for Savings
09.2001 - 06.2002
- Handled confidential and sensitive information with discretion and tact
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Processed travel expenses and reimbursements for executive team and senior management group
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments
- Served as a liaison between departments to facilitate effective communication throughout the company
- Organized and coordinated conferences and monthly meetings
- Answered high volume of phone calls and email inquiries
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace
Client Financial Analyst
EAB/Citibank
04.1999 - 09.2001
- Coordinated closely with colleagues to ensure seamless transfer of information between departments while minimizing errors or discrepancies in client-facing materials
- Enhanced company profitability with thorough cost-benefit analyses
- Conducted variance analysis on monthly financial results, identifying trends and areas for improvement
- Maintained a high level of knowledge regarding industry trends and best practices, applying this expertise to daily work tasks
- Provided insightful recommendations for process improvements, contributing to overall business efficiency
- Supported senior management in developing long-term strategic plans through comprehensive financial analysis
- Analyzed complex financial data sets, distilling insights into actionable strategies for management consideration
- Evaluated business performance against key metrics, partnering with management to implement corrective actions when needed
- Helped clients make optimal decisions on amounts and timing of capitalization
Customer Service Representative
North Fork Bank
08.1995 - 04.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Processed customer service orders promptly to increase customer satisfaction
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Assisted customers in navigating company website and placing online inquiry, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery
- Utilized customer service software to manage interactions and track customer satisfaction
Education
Relevant Coursework - broadcast media technology
CSB School of Broadcasting
Tampa, FL06.2008
Skills
- Inventory Management
- Product Preparation
- Supervision
- Relationship Management
- Financial Reporting
- Data Analysis
- Operational Efficiency
- Technical Proficiency
- Customer Service
- Communication
- Coordination
- Leadership
- Problem-Solving
- Troubleshooting
- Team Building
- Conflict Resolution
- Adaptability
- Active listening
- Computer skills
- Interpersonal skills
- Self-motivated
- Experience in Multiple Platforms
- Highly motivated
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Microsoft Office
- Word
- Excel
Certification
- PERFECT ATTENDANCE
- OPERATE COMMUNICATION
- BUILDING SERVICE WORKER
- WORKPLACE HARASSMENT
- CPR/AED/FIRST AID
- CUSTOMER SERVICE
Additional Information
- Active listening, Communication, Computer skills, Customer Service, Interpersonal skills, Leadership,
- Self-motivated and work well, both independently and with others
- Experience in Multiple Platforms such as Building Link, Key Link, Yardi, Etime, WinPak
- Ability to Multitask Highly motivated Able to work in fast paces environments
- Microsoft Office, Word, Excel
Timeline
Self-Employed
E-COMMERCE AMAZON FBA SELLER
06.2021 - 08.2024
Head Concierge
Board of Managers @ 200 E. 79th Street
12.2013 - 12.2021
Branch Manager
Cross County Savings Bank
12.2010 - 07.2013
Recruiter
CSB School of Broadcasting
12.2007 - 06.2008
Cash Handler
Liberty Lines Bus Company
11.2005 - 05.2006
Customer Service Supervisor
Green Point Bank
12.2003 - 08.2005
Executive Assistant
Apple Bank for Savings
09.2001 - 06.2002
Client Financial Analyst
EAB/Citibank
04.1999 - 09.2001
Customer Service Representative
North Fork Bank
08.1995 - 04.1999
Relevant Coursework - broadcast media technology
CSB School of Broadcasting
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