John Long
Fresno,CA
Overview
11
11
years of professional experience
Work History
Sales Rep/Customer Service
Xfinity
10.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provide customer support on account including, but not limited to payments, activations, troubleshooting, etc.
- Maintained high customer satisfaction standards to meet or exceed targets.
Outbound
Amazon
06.2020 - 01.2023
- Process guide for shipdock: oversee different shipping lanes, make sure they were staffed accordingly to keep the flow of productivity moving efficiently, if not move associates around to maintain the floor of productivity
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Adjusted machines to increase productivity for runs.
Instructor
Kidz Tigerz
04.2017 - 01.2021
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Explained and demonstrated safe and appropriate exercises for toddlers of various ages and physical abilities.
Martial Arts Instructor
North Star Martial Arts
05.2013 - 01.2021
- Teaching good moral values and building good character
- Developed interactive and dynamic class structure and format to keep students engaged and motivated.
- Taught both core principles and fighting techniques to students of all levels. and ages.
- Evaluated student performance to determine promotion in rank.
- Communicated with parents to keep families informed of student progress and address concerns.
Education
Associate of Applied Science - Physical Therapist Assistant
Institute of Technology
Clovis, CA2026
Pre Physical Therapist Assistant
Jefferson State Community College
Birmingham, AL07.2021
Athletic Training
The University of Alabama
Tuscaloosa, AL05.2015
Skills
- Able to multitask
- Able to work under minimal supervision
- Supervise and teach
- Able to deliver great customer service
- Excellent verbal communication skills
- Works well independently or in a group
- Empathetic and supportive
- Escalation management
- Computer Skills
- Price Quoting
Timeline
Sales Rep/Customer Service
Xfinity
10.2023 - Current
Outbound
Amazon
06.2020 - 01.2023
Instructor
Kidz Tigerz
04.2017 - 01.2021
Martial Arts Instructor
North Star Martial Arts
05.2013 - 01.2021
Associate of Applied Science - Physical Therapist Assistant
Institute of Technology
Pre Physical Therapist Assistant
Jefferson State Community College
Athletic Training
The University of Alabama