John Lopez
Dallas,TX
Summary
Retail operations leader with 19+ years of progressive experience overseeing multi department store functions, driving sales growth and elevating team performance. Proven ability to use independent judgment in staffing, operational decisions, and performance management. Strong background in safety compliance, inventory control, customer service, and cross-functional leadership. Recognized for developing high-performing teams, improving store conditions, and executing company initiatives with precision. Ready to contribute as an assistant store leader by strengthening store operations, partner engagement,and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lowe’s Home Improvement
02.2022 - Current
- Led daily store operations, staffing decisions and performance management for multiple departments using independent judgment to coach, discipline, and develop associates.
- Drove a $3M sales increase, contributing to $17M in pro sales department revenue in 2025, earning #1 in district for Pro Sales.
- Generated over $27M in combined department sales by leading growth across multiple departments, including $4M in Building Materials, $2M in Lumber, $1M Paint, and $3M in Hardware & Tools.
- Oversaw safety compliance, conducted safety walks, monitored power equipment use, and reinforced safe work practices to maintain a hazard free environment.
- Streamlined inventory processes to reduce discrepancies, improve product availability, and support shrink reduction efforts.
- Directed customer flow planning, scheduling, and labor allocation to ensure full coverage during peak business periods.
- Facilitated morning and evening huddles to communicate sales goals, operational priorities, and customer service expectations.
- Fostered a collaborative team culture through coaching, training, and recognition, improving morale and consistency across departments.
- Supported facility upkeep and equipment readiness to maintain operational standards and product integrity.
Department Manager
Lowe’s Home Improvement
01.2014 - 02.2022
- Executed merchandising resets, seasonal transitions, and sales ad changes to maintain optimal store conditions and visual standards.
- Oversaw receiving, shipping, and delivery operations, improving inventory turnover and customer satisfaction.
- Managed accounts receivable/payable and maintained compliance documentation for logistics and fleet operations.
- Ensured safety compliance by maintaining maintenance logs for trucks and drivers, reducing operational risks.
- Mentored team members, improving performance, engagement, and retention across departments.
- Identified shrink opportunities and implemented corrective actions to protect store profitability.
Assistant Manager
Shell Gas Station
03.2006 - 12.2012
- Supervised,trained, and mentored team members to ensure high performance and customer service standards.
- Oversaw daily fuel station operations, including fuel dispensing, merchandise sales, site cleanliness, and transaction accuracy.
- Monitored fuel levels, inventory management, and food cost controls to support profitability goals.
- Managed cash handling, register accountability, and end-of-day reconciliation process.
- Ensured compliance with safety, environmental, and regulatory standards (fuel handling, spills, and emergency procedures).
- Conducted routine safety checks of fuel pump, tanks, equipment, and surrounding areas.
Skills
- Store Operations Leadership
- Performance Management & Coaching
- Safety & Compliance Oversight
- Inventory Control & Shrink Reduction
- Customer Experience & Complaint Resolution
- Labor Planning & Scheduling
- Financial & Operational Analysis
- Cross Functional Collaboration
- Visual Merchandising
- Training & Team Development
Timeline
Assistant Store Manager
Lowe’s Home Improvement
02.2022 - Current
Department Manager
Lowe’s Home Improvement
01.2014 - 02.2022
Assistant Manager
Shell Gas Station
03.2006 - 12.2012