Dynamic leader with a proven track record at Primanti Bros, excelling in operations management and team development. Skilled in P&L management and inventory control, I drive results through effective coaching and problem resolution, consistently enhancing guest satisfaction and operational efficiency. Committed to fostering a high-performance culture that achieves business growth.
Work History
Genreral Manager
11 Years 1 Month
Primanti Bros | 10.2015 - Current
Supported daily restaurant operations to deliver consistent service, food quality, and guest satisfaction.
Assisted with hiring, training, and scheduling to keep shifts staffed and performance standards on track.
Tracked labor, sales, and inventory to support cost control and accurate ordering.
Helped maintain food safety, sanitation, and compliance standards across front-of-house and back-of-house teams.
Resolved guest concerns quickly to protect brand reputation and encourage repeat business.
Worked with kitchen and service staff to keep workflow smooth during peak volume periods.
Reviewed financial reports and operational trends to guide staffing, purchasing, and performance decisions.
Coached supervisors and team members to strengthen service consistency and operational execution.
Helped develop and carry out strategies to improve sales and profitability.
Monitored financial performance, set budgets, and controlled expenses to support stability and long-term growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Server
1 Year
Olive Garden | 10.2014 - 10.2015
Delivered attentive table service while ensuring accurate order entry and timely course coordination.
Recommended menu items, beverages, and specials to enhance guest satisfaction and check averages.
Managed multiple table sections with strong prioritization and consistent hospitality standards.
Processed payments accurately using POS systems and handled cash, card, and receipt transactions.
General Manager
10 Months
Pep Boys | 10.2013 - 08.2014
Directed store operations, balancing sales, service, and customer satisfaction.
Led associates through coaching, scheduling, and performance management.
Monitored P&L, controlling labor, shrink, and operating expenses.
Implemented merchandising and inventory controls to support product availability.
District Operations Manager
2 Years 5 Months
Jiffy Lube | 05.2011 - 10.2013
Directed district operations across multiple service centers, aligning daily execution with service and profitability goals.
Coached store managers on staffing, performance standards, and customer service expectations.
Monitored compliance with safety, environmental, and brand procedures across assigned locations.
Evaluated sales trends and operational reports to identify process improvements and revenue opportunities.
Standardized training practices to improve technician development and service consistency.
Resolved escalated customer concerns and reinforced service recovery procedures.
Managed inventory controls and supply ordering to support efficient shop operations.
Created a culture of continuous improvement by encouraging feedback from employees and addressing concerns promptly.
Enhanced employee productivity by providing training, guidance, and performance evaluations.
Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Enforced compliance with local, state and federal regulations and company standards.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Director of Facilities Maintenance
6 Years 1 Month
Penn Hills School District | 08.2004 - 09.2010
Directed preventive maintenance programs for HVAC, electrical, plumbing, and building systems across district facilities.
Coordinated custodial, grounds, and maintenance staff to support safe, clean, and operational learning environments.
Managed work order priorities, emergency repairs, and routine service requests to minimize facility disruptions.
Oversaw compliance with safety standards, inspections, and environmental regulations for school buildings.
Monitored maintenance budgets, parts inventory, and vendor services to control operational costs.
Trained staff on equipment use, maintenance procedures, and workplace safety practices.
Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
Developed comprehensive budgets for facilities maintenance projects, effectively allocating resources to maximize efficiency.
Maintained positive relationships with vendors and suppliers while negotiating cost-effective contracts for goodsservices.
Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
Evaluated facilities to determine if company maintenance protocols complied with Pennsylvania health and safety regulations.