John Lowman
Owosso,MI
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Creative operator able to plan and execute successful events and build sales.
Overview
24
24
years of professional experience
Work History
Restaurant Owner
Wrought Iron Grill
Owosso, MI
03.2008 - 03.2024
- Built and operated a the Wrought Iron Grill until it's sale.
- Responsible for hiring, menu planning, marketing, event planning and guest relations.
- Created promotions and special events to attract customers and boost sales.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Coordinated catering services when requested by customers .
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Established standards for quality control, customer service, health and safety regulations.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
General Manager/Partner
Eddie O'Flynn's
Owosso, MI
10.1999 - 03.2008
- Created new menu items based on customer feedback and industry trends.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Established policies for cash handling procedures to maximize security measures.
Education
Some College (No Degree) - Restaurant and Food Services Management
Lansing Community College
Lansing, MISkills
- Labor Cost Controls
- Portion Control
- Staff Leadership
- Health Code Compliance
- Staff Management
- Guest relations
- Marketing
- Event planning
- Wine and beer knowledge
- Cost controls
Affiliations
- Fly fishing
- Fly tying
- Pickleball
- Paddleball
- Cooking
Accomplishments
- Received the Shiawassee Chamber of Commerce "Entrepreneur of the Year" award 2021 for my creativity and success during the Covid shutdown.
Timeline
Restaurant Owner
Wrought Iron Grill
03.2008 - 03.2024
General Manager/Partner
Eddie O'Flynn's
10.1999 - 03.2008
Some College (No Degree) - Restaurant and Food Services Management
Lansing Community College
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