John Lyon

• Lead large-scale, multi-site projects across the full store lifecycle, including openings, ownership transfers, remodels, and closures, supporting a nationwide franchise network.
• Managed 200+ ownership transfer projects, coordinating legal, operations, finance, landlords, and franchisees to ensure on-time execution and continuity of operations.
• Oversaw 70+ new store openings, managing timelines, vendor dependencies, inspections, and readiness milestones.
• Directed 15+ store closures, ensuring compliant shutdowns, asset handling, and risk mitigation.
• Supervised and coached a team of 4–5 project consultants, providing weekly 1:1s, goal setting, and performance development.
• Partnered cross-functionally with construction, legal, training, and operations teams to align deliverables and remove blockers.
• Built standardized workflows, documentation, and tracking systems to improve execution speed and reduce errors across projects.

• Coordinated operational projects with warehouse leadership, supporting process improvements and special initiatives.
• Led recruiting and onboarding for full-time, part-time, and temporary warehouse staff (15–20 daily).
• Supported implementation of HRIS software (EddyHR), ensuring accurate employee records and payroll setup in ADP.
• Conducted weekly performance meetings and coached team members to improve productivity and engagement.

• Processed client payments and documentation with high accuracy and regulatory compliance.
• Supported agents with policy and paperwork inquiries, ensuring timely resolution and strong service levels.

• Led training and coaching for new hires on financial processes and CRM usage (Salesforce).
• Managed complex refund and credit workflows while maintaining quality and turnaround SLAs.
• Supported call center performance through coaching, process adherence, and continuous improvement.

3.7 GPA