John MacPhail
Argyle
Summary
Dynamic professional with extensive experience in agile project management and team building at Reach Partners LLC. Successfully led a CDP project that improved customer data tracking and generated new revenue streams. Expertise in product management emphasizes revenue growth and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SAFe Certified Scrum Master
Reach Partners LLC
Kansas City
11.2021 - Current
- Spearheaded implementation of Simon Data CDP project, enhancing customer data tracking and enabling new revenue streams.
- Improved sprint velocity by 30% through process improvements.
- Coached Project Managers on backlog refinement, resulting in fewer incomplete user stories and improved sprint planning.
- Led team of 11 in Email and CDP workstream, facilitating agile practices and improving team collaboration.
Business Analyst
Reach Partners LLC
Kansas City
11.2021 - Current
- Documented current and future state business requirements for multiple clients to support effective project planning and execution.
- Conducted business process mapping and gap analysis for large international client in Canada to identify improvement opportunities.
- Generated a financial forecasting document for a client's outreach program, allowing them to expand delivery services for three years.
- Established BA Community of Practice resource center to enhance collaboration and knowledge sharing within department.
BDC Director
Blue Springs Ford
Blue Springs
09.2020 - 08.2021
- Developed and launched BDC department, building a team of three that continues to grow.
- Improved internet lead response time from 82 minutes to 7 minutes, which helped increase front-end profit from $587k to over $827k.
- Redesigned sales processes and trained staff, enhancing workflow and reducing employee burnout.
Product Manager
AutoAlert
Kansas City
11.2016 - 07.2020
- Contributed to the growth of the AutoAlert Equity Mining tool, now utilized by 3,000 dealerships and generating an average of $3k in monthly recurring revenue per rooftop.
- Drafted product and business requirements, scope documents, and mockups for Pando process engine.
- Developed 70+ internal processes to enhance communication between departments.
Senior Launch Consultant
VinSolutions
Mission
01.2013 - 10.2016
- Launched 12-15 accounts per month while maintaining an average build time of less than 60 days.
- Oversaw high-valued international accounts while training new launch consultants to enhance team readiness.
- Developed and maintained VinSolutions Process library, including 60 email templates and 150 individualized process steps to streamline onboarding.
Education
High School Diploma -
Grandview Sr High
Grandview01-1993
Skills
- Agile project management
- Product management
- Value delivery
- Business process mapping
- Market analysis
- Software development
- Team building and training
- Marketing strategy
Certification
SAFe 6 Certified
Timeline
SAFe Certified Scrum Master
Reach Partners LLC
11.2021 - Current
Business Analyst
Reach Partners LLC
11.2021 - Current
BDC Director
Blue Springs Ford
09.2020 - 08.2021
Product Manager
AutoAlert
11.2016 - 07.2020
Senior Launch Consultant
VinSolutions
01.2013 - 10.2016
High School Diploma -
Grandview Sr High