Summary
Overview
Work History
Education
Skills
Timeline
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John Marchello

Lake George,NY

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

30
30
years of professional experience

Work History

Restaurant Waiter

Wheatfield's Resturant
Saratoga Springs, NY
08.2022 - Current
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers about specials, upselling additional food and drink items.

Waitstaff Manager

Johnny Rocket's Resturant
Lake George, NY
05.2017 - 03.2025
  • Trained new employees to perform duties.
  • Supervised serving staff to drive high level of hospitality and food excellence.

Police Sergeant

NYPD
New York, NY
07.1995 - 01.2017
  • Responded quickly to calls, questions and complaints from citizens to help in various situations.
  • Collaborated with divisional commanders to maintain consistency in all operations.
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.

Education

Criminal Justice

John Jay College of Criminal Justice
New York, NY
06-1993

Nursing

Adirondack Community College
Lake George, NY

Skills

  • Strong multitasking
  • High volume dining
  • Active listening
  • Excellent communication
  • Fast paced environment adaptability

Timeline

Restaurant Waiter

Wheatfield's Resturant
08.2022 - Current

Waitstaff Manager

Johnny Rocket's Resturant
05.2017 - 03.2025

Police Sergeant

NYPD
07.1995 - 01.2017

Criminal Justice

John Jay College of Criminal Justice

Nursing

Adirondack Community College

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John Marchello