Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

John Mariani

Broadalbin

Summary

Seasoned Branch Officer with background in managing, leading and operating banking branches. Demonstrates strong leadership, financial acumen, customer service skills and ability to meet business objectives. Improved operational efficiency and boosted customer satisfaction in previous role by implementing innovative strategies. Possesses significant experience managing teams and fostering positive work environments.

Overview

17
17
years of professional experience

Work History

Branch Officer

Trustco Bank
Guilderland
02.2012 - Current
  • Managed daily branch operations ensuring compliance with banking regulations.
  • Assisted customers with account inquiries and transaction processing efficiently.
  • Trained new staff on branch procedures and customer service standards.
  • Resolved customer complaints promptly, fostering positive relationships and trust.
  • Opened new accounts for customers with appropriate paperwork.
  • Provided guidance to staff members on proper procedures for handling cash and other assets.
  • Participated in community events to promote the bank's services.

Store Manager

Dunkin Donuts
Albany
04.2008 - 02.2012
  • Managed daily operations and ensured compliance with company policies.
  • Trained and developed new staff on procedures and customer service standards.
  • Oversaw inventory management and ordered supplies to maintain stock levels.
  • Scheduled staff shifts to optimize coverage during peak hours and events.
  • Conducted regular team meetings to communicate goals and expectations clearly.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Education

Associate of Science - Business Administration

Hudson Valley Community College
Troy, NY

Skills

  • Cash handling
  • Customer account management
  • Transaction processing
  • Staff training
  • Customer relationship management
  • Sales promotion
  • Problem solving
  • Conflict resolution
  • Time management

Accomplishments

  • 2024 1st Place Top sales winner for New York
  • 2022 2nd Place Top Sales Winner for New York
  • Multiple Awards form Networking Organization

Affiliations

  • Active in the community, I am on Local Boards and past president of local organizations

Timeline

Branch Officer

Trustco Bank
02.2012 - Current

Store Manager

Dunkin Donuts
04.2008 - 02.2012

Associate of Science - Business Administration

Hudson Valley Community College

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