John-Mark Gladstone
Aurora
Summary
Compassionate professional with extensive experience in customer service and caregiving. Known for reliability and adaptability, ensuring safe and timely transport while providing exceptional support to diverse clients.
Overview
26
26
years of professional experience
Work History
Lyft Driver
Lyft
07.2017 - Current
- Ensured passenger safety by adhering to traffic regulations and company policies.
- Delivered exceptional customer service by maintaining a friendly and professional demeanor.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Managed time effectively to accommodate diverse schedules and maximize ride availability.
- Assisted passengers with special needs, providing support for a comfortable travel experience.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Developed deep knowledge of local routes and area destinations.
- Communicated with passengers regarding estimated time of arrival.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Caregiver
Peoples Day Services
Denver, CO
10.2014 - 10.2016
- Provided compassionate care and support for individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their quality of life.
- Administered medications and monitored health conditions to ensure wellbeing.
- Developed and implemented personalized care plans in collaboration with healthcare professionals.
- Improved client engagement through organized recreational activities tailored to interests.
- Streamlined documentation processes to enhance accuracy and compliance with regulations.
Counselor and Care Giver
Developmental Disabilities Resource Center
Lakewood, CO
02.2002 - 05.2009
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Developed individualized care plans tailored to unique needs of clients.
- Coordinated with healthcare professionals to ensure comprehensive support for clients.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
Newspaper Carrier
Denver Newspaper Agency
Lakewood, CO
01.2000 - 02.2002
- Delivered newspapers promptly to ensure timely distribution across assigned routes.
- Managed efficient route planning to optimize delivery times and minimize delays.
- Maintained accurate records of deliveries and customer feedback for service improvement.
- Trained new carriers on delivery protocols, safety guidelines, and route navigation.
- Collaborated with management to address customer inquiries and resolve delivery issues.
- Enhanced customer satisfaction through reliable service and proactive communication.
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about two homes daily.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
Education
Associate of Arts - Religious Studies
Christ For The Nations Institute
Dallas, TX12-1982
Diploma In Pastoral Ministries And Religious Ed - Religious Education
Ghana Christian College And Seminary
Accra Ghana06-1979
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Lyft Driver
Lyft
07.2017 - Current
Caregiver
Peoples Day Services
10.2014 - 10.2016
Counselor and Care Giver
Developmental Disabilities Resource Center
02.2002 - 05.2009
Newspaper Carrier
Denver Newspaper Agency
01.2000 - 02.2002
Associate of Arts - Religious Studies
Christ For The Nations Institute
Diploma In Pastoral Ministries And Religious Ed - Religious Education
Ghana Christian College And Seminary