John Marntinez
Los Angeles,CA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering 5 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Bar Manager, Security, Barback, Stock,
Tavern Off Broadway
03.2022 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Security Assistant
Xlanes
06.2021 - 12.2022
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
Retail Worker
Dodgers Clubhouse
02.2018 - 05.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Silk Screen Printer, Printer Art Work, Heat Press
Premier Sports
01.2014 - 12.2017
- Increased production efficiency by streamlining silk screen printing processes and optimizing equipment use.
- Assisted clients with custom orders by offering creative solutions based on their specific needs and preferences.
- Assisted clients in selecting appropriate screen mesh sizes, ink types, and design placements for optimal print results.
- Continuously researched emerging trends within the silk screen printing industry to stay current on best practices for both technique application and materials usage.
- Performed routine maintenance on silk screen printing equipment, contributing to longer-lasting machines with fewer breakdowns or repairs needed over time.
- Worked closely with sales team to ensure accurate estimates were provided for potential jobs by gathering necessary information on job specifications, substrate types, and desired quantities.
- Improved customer satisfaction rates by consistently delivering high-quality prints that met or exceeded expectations.
- Coordinated closely with shipping department to ensure timely delivery of completed orders to satisfied customers.
- Trained new employees on silk screen printing techniques, resulting in a more skilled and efficient workforce.
- Contributed to a positive work environment through effective communication, teamwork, and active problem-solving efforts.
- Reduced waste and improved resource management by implementing effective inventory control systems for screens, inks, and other materials.
- Enhanced workplace safety by ensuring proper use of personal protective equipment and adherence to industry standards.
- Implemented new techniques or materials that enhanced the overall quality and durability of our silk-screened products, leading to increased customer satisfaction and repeat business.
Education
High School Diploma -
06.2000
Skills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Staff Scheduling
- Inventory Management
- Organizational ability
- Health codes compliance
- Customer Relationship Building
- Guest Interaction
- Outgoing Personality
- Inventory Control
- Safety awareness
- Customer Relations
- Supply Ordering
- Shift Scheduling
Accomplishments
- Reduced labor costs [Number]% by reworking schedules.
- Saved company $[Amount] per month in inventory costs by finding new alcohol vendors.
- Supervised [Number] security guards and officers.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Bar Manager, Security, Barback, Stock, - Tavern Off Broadway
03.2022 - Current
Security Assistant - Xlanes
06.2021 - 12.2022
Retail Worker - Dodgers Clubhouse
02.2018 - 05.2020
Silk Screen Printer, Printer Art Work, Heat Press - Premier Sports
01.2014 - 12.2017
Benjamin Franklin Community Adult School - High School Diploma,
Similar Profiles
Kayla OttmarKayla Ottmar
Server and Bartender at Broadway Grill and TavernServer and Bartender at Broadway Grill and Tavern
MICHAEL LAURENCEMICHAEL LAURENCE
ACTOR at TELEVISION, FILM, BROADWAY, OFF-BROADWAY, REGIONALACTOR at TELEVISION, FILM, BROADWAY, OFF-BROADWAY, REGIONAL
Shannon MullenShannon Mullen
Various Productions at Broadway/Pre-BroadwayVarious Productions at Broadway/Pre-Broadway