Kayla Ottmar
Bismarck,ND
Summary
Motivated Service Industry employee with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server and Bartender
Broadway Grill and Tavern
2024.04 - Current
Church Secretary
Our Saviour's Lutheran Church
2021.12 - Current
Server and Supervisor
Sickies Garage Burgers & Brews
2023.06 - 2024.04
Service Advisor
Kramer Subaru
2022.08 - 2023.02
Sales and Leasing Consultant
Kramer Chevrolet
2022.05 - 2022.08
Office Manager
White Horse Water, LLC
2021.03 - 2021.11
Market Manager
KASA Delivery LLC - DBA Bite Squad
2020.10 - 2021.01
General and Assistant Manager
Dunkin' Donuts
2019.07 - 2020.02
FOH Manager
REDSTONE AMERICAN GRILL
2018.05 - 2019.08
FOH and Event Coordinator
O'Brien's Public House
2016.06 - 2018.06
- In charge of all FOH staff, events, and most off site catering and sales.
Customer Service Representative
CAP Agency
2015.05 - 2016.06
- Basic Office management and Customer Service for emergency services and the food shelf
- Assessed all walk ins for high priority
- Answered and directed phone calls, mail, and email
- High volume customer service inquiries.
Assessment and Services Supervisor, Volunteer Coordinator
Adult Basic Education
2010.09 - 2011.09
- Conducted intake interviews; carried out orientation and assessments for all Adult Basic Education students
- Provided lead ESL and ABE teachers with recommendations for students for their development in the ABE program
- Administered TABE and CASAS assessments for GED, ESL, and all Transitions programs
- Entered student information in MNABE student reporting system, placed student in appropriate classes and programs and assisted students in setting personal education goals
- Oversaw the maintenance of MNABE and TopsPRO reporting system
- Conducted diagnostics, created reports and communicated with staff regarding data input and output
- Made recommendations to the program coordinator regarding data collected
- Strengthened and maintained associations with higher educational institutions and collaborated with other human services and educational providers
- Coordinated, planned, and facilitated individual and group orientations sessions and training workshops for tutors and ABE staff and two tutor recognition events during the year
- Created and facilitated a marketing/outreach plan, and attended relevant workshops, conferences, and trainings.
Program Secretary
ABE and ACCESS
2009.07 - 2010.09
- Office coordination such as, answering, screening, and directing phone calls and visitors, support to supervisors, instructors and staff, editing reports, grant applications, and other documents
- Provided information to students and other cooperating agencies, typing, filing, faxing and photocopying, maintaining deposits and payments for book deposits, GED testing and ACCESS programs
- Entered data into MNABE reporting system, scheduled appointments, assessments, and testing
- Sent out prepared documentation to state and local agencies for billing and updating
- Prepared information for CER brochures and community brochures by creating documents with InDesign and Microsoft Publisher, scheduled classrooms and instructors in rSchools.
Business Manager
Trips Bar
2007.10 - 2008.11
- Helped with day-to-day operations including: Bookkeeping, invoicing, tracking of all accounts, organizing and filing, scheduling, booking entertainment, training/supervising staff, bartending, cleaning, stocking, and doing all ordering and inventory
- Worked with vendors exploring new, efficient and innovative ways to advertise.
Host, Server, Bartender
Applebee's Corporation
2005.06 - 2006.05
Education
Associate in Psychology -
Bethany Lutheran College
Mankato, MN01.2007
Associate in Education -
Martin Luther College
New Ulm, MN10.2006
Associate in Psychology -
University of Wisconsin
Fond du Lac, WI12.2003
Skills
- Microsoft Office (10+ years)
- Outlook (7 years)
- Gmail drive (5 years)
- Excel (10+ years)
- Social Media Management (1 year)
- Event Planning & Management
- Office Management
- Time management
- Sales
- Administrative experience
- Adobe InDesign
- Microsoft Publisher
- Exceptional customer service
- Public speaking
- Management & Supervising experience
- Customer service
- Hospitality
- Leadership
- Training & development
- Marketing
- Communication skills
- Organizational skills
Certification
- ServSafe Manager
- Food Handler Certification
- Driver's License
- Bartender License
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 01/01/21
Timeline
Server and Bartender
Broadway Grill and Tavern
2024.04 - Current
Server and Supervisor
Sickies Garage Burgers & Brews
2023.06 - 2024.04
Service Advisor
Kramer Subaru
2022.08 - 2023.02
Sales and Leasing Consultant
Kramer Chevrolet
2022.05 - 2022.08
Church Secretary
Our Saviour's Lutheran Church
2021.12 - Current
Office Manager
White Horse Water, LLC
2021.03 - 2021.11
Market Manager
KASA Delivery LLC - DBA Bite Squad
2020.10 - 2021.01
General and Assistant Manager
Dunkin' Donuts
2019.07 - 2020.02
FOH Manager
REDSTONE AMERICAN GRILL
2018.05 - 2019.08
FOH and Event Coordinator
O'Brien's Public House
2016.06 - 2018.06
Customer Service Representative
CAP Agency
2015.05 - 2016.06
Assessment and Services Supervisor, Volunteer Coordinator
Adult Basic Education
2010.09 - 2011.09
Program Secretary
ABE and ACCESS
2009.07 - 2010.09
Business Manager
Trips Bar
2007.10 - 2008.11
Host, Server, Bartender
Applebee's Corporation
2005.06 - 2006.05
Associate in Psychology -
Bethany Lutheran College
Associate in Education -
Martin Luther College
Associate in Psychology -
University of Wisconsin
- ServSafe Manager
- Food Handler Certification
- Driver's License
- Bartender License
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