John Martin

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Set aggressive targets for employees to drive company success and strengthen motivation.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Set up and operated production equipment in accordance with good manufacturing practices and SOP's. Tested components ,assemblies and systems to diagnose problems. Performed diagnostics ,troubleshooting and evaluations on Google, Lenovo, and various other vendors. Inspected and repaired program systems and components.

Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Provided information on company promotions and special sales to customers. Leveraged rapport with key retail account leadership to up-sell vendor partnerships