John Martines
New York,
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Volunteers of America
01.2024 - Current
- Assist clients and guests, ensuring that their requests are met
- Coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team
- Supervise all front desk staff activities to ensure adherence to policy and procedures
- Ensures proper documentation of front desk activities
- Oversee client participation in daily program activities
- Provide optimal customer service
- Accept new clients in electronic records database
- Provide emergency response; including crisis management, first aid, CPR and fire response as needed
- Complete Incident Reports as outlined by the Program Manual and Funder guidelines
Program Aide (Mother and Child Program)
New York Foundling
10.2023 - Current
- Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies
- Drive agency vehicles to transport clients, if assigned
- Welcome new families that arrive, conducts orientation, and provides house rules
- Observe all residents and can recognize signs of substance abuse, child abuse and criminal activity
- Supervise common areas and promotes cleanliness, safety and adherence to house rules and regulations
- Handle incidents using standard operating procedures
- Maintain excellent telephone skills and transfers calls appropriately
- Attend program and agency staff meetings, house meetings and training sessions as required
- Visit multiple units as required and reports all incidents to the Operations Manager
Shift Supervisor
DHS Temp Positions
04.2020 - 12.2022
- Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens with clients
- Provide crisis intervention including mediation and de-escalation skills to diffuse situations between residents, family members and/or roommates
- Conducted orientation with residents
- Collaborated with residents to formulate and maintain relevant, meaningful case plans
- Advocate on behalf of residents with city agencies and other services/providers
- File all paperwork relating to shift coverage
- Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation
Insight Global Contractor- Contact Tracing -Bilingual
Optum, UHG
01.2021 - 01.2022
- Initiated communication by phone call with cases that tested positive for Covid-19
- Managed stang coordination by promptly notifying Unit PCDs and Unit Charge Nurses of callout's, updated KRONOS with benefit time utilization, and proactively filled overtime slots.
- Collaborated with the shift AOD to address issues and contributed to weekly payroll processes.
- Delivered concise end-of-shift reports summarizing absences and overtime for seamless shift transitions.
- Maintained patient confidentiality and handled confidential information
- Provided public health advice adhering to CDC and NYS guidelines to cases
- Utilized Salesforce to execute incoming and outbound calls to complete case investigations, contact intakes, and case/contact monitoring
- Successfully conducted community vaccine outreach to the elderly and homebound
- Received consistent call quality evaluations with a score of 95%
Education
Long Island Business Institute - Business Management
Long Island Business Institute
06.2017
Christopher Columbus High School -
Christopher Columbus High School
06.2013
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- MS Teams
- Salesforce
- EPIC
- Fluent in Spanish
- Training and mentoring
- Goal oriented
- Employee training
Certification
- Certified Nurse Assistant, 08/19
- Security License, 10/22
Timeline
Shift Supervisor
Volunteers of America
01.2024 - Current
Program Aide (Mother and Child Program)
New York Foundling
10.2023 - Current
Insight Global Contractor- Contact Tracing -Bilingual
Optum, UHG
01.2021 - 01.2022
Shift Supervisor
DHS Temp Positions
04.2020 - 12.2022
- Certified Nurse Assistant, 08/19
- Security License, 10/22
Long Island Business Institute - Business Management
Long Island Business Institute
Christopher Columbus High School -
Christopher Columbus High School
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