John Marvin G. Yaziji
Doha
Summary
Dedicated and empathetic professional with a proven ability to resolve customer concerns efficiently, while delivering exceptional service. Skilled in active listening, conflict resolution, and maintaining a positive brand image in fast-paced environments. Seeking to contribute my communication and problem-solving strengths to a dynamic team focused on customer satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technical/System Support
Al Maha Academy for Boys
11.2021 - Current
- Troubleshooting Hardware and Software Issues
- Assist with software installations, updates, and patches
- Monitor and address security vulnerabilities on devices, software, and networks.
- Identify and escalate unresolved issues to higher-level technical teams when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Apply software patches, updates, and firewalls to protect against threats.
Cabin Crew
Qatar Airways
Doha
10.2017 - 11.2020
- Ensured passenger safety through thorough pre-flight and in-flight procedures.
- Collaborated with team members to maintain cabin cleanliness and organization during flights.
- Delivered exceptional customer service by addressing passenger needs and inquiries promptly.
- Demonstrate the use of safety equipment (e.g., life vests, oxygen masks) to passengers.
- Communicated effectively with customers using English language skills.
- Assisted in boarding procedures, managing passenger flow efficiently during embarkation.
- Ensure all passengers are securely seated with seatbelts fastened during takeoff, landing, and turbulent conditions.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Ensure safety procedures are followed in the event of an emergency landing.
- Greet passengers as they board the aircraft and provide assistance with seating.
- Assist with medical emergencies, including administering first aid and coordinating with medical professionals if needed.
IT Junior Assistant
Ali Bin Ali Technology Solution
06.2016 - 08.2016
- Technical Support and Troubleshooting
- Help with the installation, configuration, and updating of software and operating systems.
- Assist in managing the IT inventory, ensuring that hardware (e.g., computers, printers) and software licenses are properly documented and tracked.
- Provide first-line support for IT problems via phone, email, or in-person, and escalate issues to senior IT staff when needed.
Education
Diploma - Information Systems - Hardware
University of Doha For Science And Technology
Doha, Qatar06.2016
Secondary -
Philippines School of Doha
Al Sadd, Doha, Qatar03.2012
Primary -
Saint Louise de Marillac
Sorsogon, Bicol, Philippines04.2007
Skills
- Customer-oriented
- Active listening
- Positive attitude
- Conflict resolution
- Ability to work well under pressure and adopt changes
- Adaptability
- Cultural awareness
- Resilience
- Patience
- Empathy
- Cultural sensitivity
Certification
- Cabin Services Department (Qatar Airways), Certificate for Best Service Delivery Award, 12/01/2017
- Initial safety training (Qatar Airways), Certificate of completion, 12/01/17
- Induction and Economy Service Excellence Program, Certificate of Completion, 12/01/17
- Best IT support staff, Al Maha Academy for Boys, certificate of recognition, 09/01/23
- Management internship, certificate of completion, 08/01/16
Language
English
First Language
Timeline
IT Technical/System Support
Al Maha Academy for Boys
11.2021 - Current
Cabin Crew
Qatar Airways
10.2017 - 11.2020
IT Junior Assistant
Ali Bin Ali Technology Solution
06.2016 - 08.2016
Diploma - Information Systems - Hardware
University of Doha For Science And Technology
Secondary -
Philippines School of Doha
Primary -
Saint Louise de Marillac
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