Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Additional Information
Certification
Timeline
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John Matkin

New Opportunities
Tucson,AZ

Summary

Accomplished candidate with industry expertise in healthcare and hospitality fields, respectively. Cultivates a passion for delivering outstanding patient care and service. Tackles potential challenges and overcomes obstacles with grace and resilience. Industrious with every detail while also communicating effectively and empathetically with all stakeholders involved. Inventive mind and discerning eye that devises innovative solutions and enhanced outcomes. Driven customer service and sales specialist who cultivates positive relationships and comprehends clients' needs. Exceptional time management and leadership skills that guarantee the experience every client receives will be second to none.

Overview

20
20
years of professional experience
8
8

Years in Healthcare

20
20

Years as Business Owner

3
3

Collegiate Degrees Completed

12
12

Years Post-Secondary Education

10
10

Certifications Awarded

Work History

Case Manager

TEKsystems
Tucson, AZ
05.2023 - Current
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Operating Room Assistant

Banner University Medical Center Main Campus
Tucson, , AZ
03.2020 - 01.2023
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
  • Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
  • Reported abnormal findings or changes in physical, mental, and emotional conditions to CHARGE RN.
  • Collaborated with other health care professionals to establish optimal patient care.

Patient Support Specialist II

Banner University Medical Center Main Campus
Tucson, AZ
03.2019 - 03.2020
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.

Business Owner/Operator

Dj John Matkin for Hire (Event Planning)
Tucson, AZ
01.2003 - 12.2019
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Customer Service Agent

Concentrix/Omnipod
Tucson, AZ
02.2018 - 03.2019
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Master of Healthcare Administration -

University of Phoenix
Phoenix, AZ
01.2023 - 06.2023

Bachelor of Science - Hospitality Administration

Northern Arizona University
Flagstaff, AZ
01.2023 - 05.2023

Associate of Applied Science - Liberal Arts

Pima Community College
Tucson AZ
01.2023 - 12.2023

Skills

  • Upbeat and Positive Personality
  • Operations and Procedural Knowledge
  • Data Entry and Maintenance
  • Ability to Work Independently
  • Status Updates
  • Customer Relations
  • Written and Oral Communication Skills
  • Active Listening
  • Emotional Intelligence
  • Safety Procedures
  • Positive Reinforcement Strategies
  • Microsoft Office
  • Managing Multiple Tasks
  • Strong Analytical and Problem-Solving Skills
  • Critical Thinking
  • Professional Demeanor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Additional Information

  • Vaccinated
  • Booster
  • Volunteer Firefighter/EMT Rincon Valley
  • Fitness Promoter
  • Lifestyle Activist
  • Environmental Enthusiast

Certification

  • Excel 2013: Working W/ Charts & Graphs, LinkedIn, Sept. 2015.
  • Communicating With Emotional Intelligence , LinkedIn, Jan. 2019
  • CPR/BLS, Banner Health, Nov. 2022.
  • Productive Leadership, LinkedIn Feb. 2023
  • Project Management, LinkedIn Feb. 2023

Timeline

Case Manager

TEKsystems
05.2023 - Current

Master of Healthcare Administration -

University of Phoenix
01.2023 - 06.2023

Bachelor of Science - Hospitality Administration

Northern Arizona University
01.2023 - 05.2023

Associate of Applied Science - Liberal Arts

Pima Community College
01.2023 - 12.2023

Operating Room Assistant

Banner University Medical Center Main Campus
03.2020 - 01.2023

Patient Support Specialist II

Banner University Medical Center Main Campus
03.2019 - 03.2020

Customer Service Agent

Concentrix/Omnipod
02.2018 - 03.2019

Business Owner/Operator

Dj John Matkin for Hire (Event Planning)
01.2003 - 12.2019

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