John Matteson
Greeley,CO
Summary
Highly competent customer service professional proficient in organizing deliveries, dispatching drivers, and effectively resolving customer concerns. Detail-oriented and responsive with a strong ability to adapt to changing conditions. Demonstrated expertise in logistics regulations and procedures.
Overview
17
17
years of professional experience
Work History
Deliver Expert
Domino's Pizza
Greeley, CO
06.2023 - Current
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Monitored fuel level throughout shift and refueled when necessary.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Maintained accurate records of goods delivered and collected payments as required.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Checked tires for proper inflation before leaving on each route.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Automotive Service Manager
Walmart
Loveland, CO
02.2023 - Current
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Evaluated customer complaints and took corrective action when necessary.
- Implemented new methods to increase efficiency in the service department.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Designed training programs for new hires based on their skill level and experience.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
Automotive Tech
Walmart
03.2012 - Current
- Worked in Garden Center for 6 months, transferred to automotive as a writer for 6 months then technician, Automotive Manager for 1yr
Operator
Broadcom
02.2020 - 07.2022
- Product/Manufacturing
- Reported any identified issues with quality control procedures immediately.
- Performed daily maintenance on machines, including cleaning and lubrication.
- Followed detailed instructions provided by engineers regarding setup and operation of machinery.
- Operated automated manufacturing equipment to produce parts in accordance with established standards.
- Troubleshot problems related to machinery operations and took corrective action when necessary.
- Ensured all safety protocols were followed at all times during operation of machinery.
- Reported any defective parts or materials immediately to supervisor.
- Replaced worn tools, blades, or other parts as needed on machines.
- Analyzed data collected from previous production runs to identify areas needing improvement.
- Collaborated with engineering teams to develop improved processes for better efficiency and accuracy in production runs.
Operator
Manpower
09.2019 - 02.2020
- Contracted from Manpower to work for Broadcom
Service Representative
24 Hour Fitness
09.2018 - 10.2019
- Took care of guests when needed
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Greeted customers and answered inquiries in a professional manner.
- Stocked shelves with new products as they arrived in the store.
- Ensured compliance with all safety regulations within the store environment.
- Replenished supplies such as paper towels, toiletries, cleaning supplies when needed.
- Maintained cleanliness of work area throughout shift including sweeping floors and dusting shelves.
Jeweler
Kohl's
08.2010 - 02.2011
- Seasonal Job
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Advised customers on the selection of products based on their needs and preferences.
- Assisted in the design of custom jewelry pieces for customers.
- Created window displays that showcased new products.
- Performed basic repairs on jewelry items when needed.
- Greeted customers and provided excellent customer service.
Baker/Deliver
Little Caesars
02.2008 - 05.2010
- Worked on and off for a couple years due to school
Carpet & Upholstery cleaner
Sears Carpet & Upholstery
06.2008 - 08.2008
- Cleaned carpets and upholstery for houses, banks and restaurants.
Education
Graphic Design -
ITT TECH
12.2011
Massage Therapy, Automotive, Graphic Design -
Otero Jr College
03.2011
Skills
- Customer Service
- Decent people skills
- Multitask
- Calm under pressure
- Adequate on computer skills
- Word
- Customer interaction
- Clean Driving Record
- GPS Navigation
- Cash handling experience
- Changing Oil
- Bay maintenance
- Tire mounting and balancing
- Ticket writing
- Issue Resolution
- Service Scheduling
- Hand and power tools
- Inventory Auditing
- Team Collaboration
- Ordering Supplies
- Replacing Filters
- Valid Driver's License
- Problem-Solving
References
- Kenny Emmerson, Walmart, Service Manager, (970) 308-8875
- John Lewis, Walmart, Auto technician, (970) 581-8910
- J.D Whatley, Luis Nuts & Bolts, Friends for 29 years (719) 468-4901
- Kyle Benninger, Walmart, Assitant Manager at Walmart in automotive (970) 237-2260
Languages
English Proficiency
Timeline
Deliver Expert
Domino's Pizza
06.2023 - Current
Automotive Service Manager
Walmart
02.2023 - Current
Operator
Broadcom
02.2020 - 07.2022
Operator
Manpower
09.2019 - 02.2020
Service Representative
24 Hour Fitness
09.2018 - 10.2019
Automotive Tech
Walmart
03.2012 - Current
Jeweler
Kohl's
08.2010 - 02.2011
Carpet & Upholstery cleaner
Sears Carpet & Upholstery
06.2008 - 08.2008
Baker/Deliver
Little Caesars
02.2008 - 05.2010
Graphic Design -
ITT TECH
Massage Therapy, Automotive, Graphic Design -
Otero Jr College