John Mazur

Transitioned from Peer Specialist to Counselor within Helio Health, focusing on opioid treatment programs.

• Collaborated with physicians to determine effective therapy and medical treatment combinations for patient recovery.
• Assisted clients in identifying triggers and developing personalized coping strategies to reduce relapse risk.
• Enhanced patient recovery through tailored treatment plans designed for individual needs.
• Provided crisis intervention services, responding promptly to emergencies and connecting clients with resources.
• Developed aftercare plans for discharged clients, ensuring access to ongoing support services post-treatment.
• Facilitated individual and group counseling sessions to address diverse therapeutic needs of recovering individuals.
• Established strong client rapport using active listening and empathy, fostering a supportive healing environment.

Established trust-based relationships through active listening and effective communication.

• Facilitated peer counseling sessions in person and via Telehealth platforms.
• Shared recovery and wellness principles with individuals navigating their recovery journey.
• Assisted clients in reconnecting with family, friends, and support networks.
• Transported individuals to medical appointments and support meetings as needed.
• Collaborated with clinical staff to create and execute personalized treatment plans.
• Conducted ongoing assessments, problem-solving, and skills training for daily living activities.
• Provided crisis intervention to de-escalate tensions and prevent violence.

• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

• Performed routine and scheduled maintenance services.
• Maintained cleanliness, safety and efficiency of garage.
• Diagnosed mechanical failures to determine and delegate corrective actions.
• Mentored junior mechanics in technical skills and best practices, fostering a collaborative team environment to drive success.
• Increased overall shop productivity by implementing preventive maintenance programs and continuous improvement initiatives.
• Boosted customer loyalty through excellent communication skills, providing regular updates on the progress of repairs and addressing concerns promptly.
• Maximized workshop revenue by identifying upsell opportunities during routine vehicle inspections and presenting additional services to customers as appropriate.
• Delivered exceptional customer service, addressing client concerns with empathy and understanding to ensure lasting satisfaction with services rendered.
• Wrote work orders and updated accounts in workshop computer.
• Arranged for customer billing by determining charges for services requested and collecting deposits or payments.
• Enhanced customer satisfaction with timely and accurate repairs, ensuring a high level of workmanship on all completed tasks.

• Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.
• Improved force survivability through expert analysis of terrain features when selecting firing positions for artillery units.
• Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
• Directed and implemented cannon, missile, rocket and target acquisition operations, training programs and communication activities.
• Developed comprehensive training programs to increase unit readiness and proficiency in fire support operations.