John McAllister
Salt Lake City
Summary
Dynamic professional with extensive experience in project management and music program leadership. At Select Portfolio Servicing, I excelled in resolving complex customer issues while enhancing service delivery. Proven ability to collaborate effectively and drive successful outcomes in both educational and construction environments. Skilled in construction techniques and fostering teamwork among diverse groups.
Overview
18
18
years of professional experience
Work History
Call Center Associate
Select Portfolio Servicing
11.2022 - 03.2025
- Answered incoming customer calls regarding product inquiries, orders, account issues, and complaints.
- Utilized problem solving techniques to address difficult customer situations.
- Assisted customers with navigating the website to find products and services.
- Upsold additional products or services when appropriate.
- Processed orders, returns, exchanges, payments, credits, refunds and other transactions accurately and efficiently.
- Advised customers on appropriate action plans to resolve their issues.
Substitute school teacher
Granite School District
01.2018 - 01.2022
- Assisted in developing and implementing lesson plans for a variety of grade levels.
- Facilitated cooperative learning activities designed to promote socialization skills among peers.
- Communicated effectively with parents regarding student performance and behavior issues.
- Collaborated with other teachers on shared projects or special assignments as needed.
- Utilized various forms of technology including Smartboard presentations, online resources, and other interactive tools to engage students in learning process.
Project Superintendent
Commercial Design and Construction
Bluffdale
06.2009 - 11.2017
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Constructed forms for concrete pours in accordance with building codes.
- Laid out flooring patterns according to design templates or customer specifications.
- Calculated material costs for projects based on labor estimates provided by clients.
- Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
Middle School Instrumental Music Instructor
Salt Lake City School District
Salt Lake City
01.2008 - 01.2009
- Facilitated a safe and enjoyable learning environment.
- Conducted group classes in order to encourage collaboration among students.
- Researched new teaching materials such as sheet music or method books.
- Assessed student performance in order to develop effective strategies for improvement.
- Provided instrumental music instruction to students of all ages and skill levels.
High School Instrumental Music Instructor
Cyprus High School
Manga
01.2007 - 01.2008
- Supervised rehearsals for groups of musicians preparing for public performances.
- Assessed student performance in order to develop effective strategies for improvement.
- Created lesson plans tailored to individual student needs and goals.
- Taught proper posture, breathing techniques and instrument maintenance habits.
- Conducted group classes in order to encourage collaboration among students.
- Instructed students on the fundamentals of music theory including scales, chords and intervals.
Education
Bachelor of Arts - Music Education
University of Utah
Salt Lake City, UT05-2007
Skills
- Project Management
- Superintendent
- Commercial Design
- Construction
- Music Program Management
- School Bus Driving
Professional Accomplishments
- High School Band Teacher
- Junior High School Band Teacher
- Lead Carpenter with Jacobsen Construction
- Superintendent with Commercial Design and Construction
- Journeyman Carpenter
- President of collegiate chapter MENC (National Association of Music Educators) at The University of Utah
- School Bus Driver
Timeline
Call Center Associate
Select Portfolio Servicing
11.2022 - 03.2025
Substitute school teacher
Granite School District
01.2018 - 01.2022
Project Superintendent
Commercial Design and Construction
06.2009 - 11.2017
Middle School Instrumental Music Instructor
Salt Lake City School District
01.2008 - 01.2009
High School Instrumental Music Instructor
Cyprus High School
01.2007 - 01.2008
Bachelor of Arts - Music Education
University of Utah
Similar Profiles
Khristin GuthmanKhristin Guthman
Customer Support Specialist at Select Portfolio ServicingCustomer Support Specialist at Select Portfolio Servicing
Monique ChinnMonique Chinn
Customer Care Expert at Select Portfolio ServicingCustomer Care Expert at Select Portfolio Servicing
Sara AdamsSara Adams
Consumer Ombudsman Supervisor at Select Portfolio ServicingConsumer Ombudsman Supervisor at Select Portfolio Servicing
Issac MontoyaIssac Montoya
Kaysville Utah at centerline developmentKaysville Utah at centerline development
Jayden DueJayden Due
Office Administrative Assistant at On Track Mortgage SolutionsOffice Administrative Assistant at On Track Mortgage Solutions