John McCain
San Antonio,TX
Summary
Resourceful Premier Support Technician known for high productivity and efficient task completion. Skilled in technical troubleshooting, customer relationship management, and IT support. Excel in communication, problem-solving, and adaptability, ensuring smooth tech support operations and positive client interactions.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
San Antonio, TX
07.2025 - 10.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activity and deter potential threats.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Documented incidents and prepared detailed reports for management review.
- Assisted in training new security personnel on established protocols and procedures.
- Collaborated with local law enforcement during investigations and emergencies.
- Maintained accurate logs of all security-related activities, enhancing accountability.
- Provided exceptional customer service while interacting with staff and visitors.
Sales Associate
Smokerz World
San Antonio, TX
06.2022 - 10.2024
- Educated customers on product features and usage to enhance selection process.
- Processed transactions efficiently using point-of-sale systems.
- Maintained well-stocked product displays to improve accessibility.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction.
- Organized promotional materials and conducted engaging product demonstrations.
- Assisted customers in locating specific products and providing tailored advice.
- Greeted customers and delivered exceptional service throughout their shopping experience.
Installer, Assistant Lead
Sunpro Solar
07.2020 - 03.2022
- Oversaw daily operations during shift lead absences, ensuring timely presence and proper equipment use.
- Delegated daily responsibilities to team members to enhance productivity.
- Inventoried construction materials and tools for efficient project management.
- Loaded straight truck with high-value cargo, securing items using blankets, air bags, and ratchet straps.
- Facilitated customer interactions, ensuring accurate delivery and installation of solar panels per specifications.
Delivery Driver, Assistant Manager
Jimmy Johns
03.2017 - 03.2020
- - Opening and closing of store, ensuring registers are balanced during the day against the safe, food and food equipment is prepped for beginning of the day, and is put away and sanitized with the store upon close of buisness.
- - On occasion managed shift assignments for upto 6 people and mitigated scheduling conflicts.
- - Transitioned to different stores upon needs of the company to operate partner locations.
- - Promoted to Assistant Manager upon personal request to take on more responsibility.
- - Delivered customer orders with 100% efficiency.
- - 80% or higher customer service rating.
General Laborer, Industrial
Gibson Welding and Sheet Metal Vent Painter
06.2016 - 09.2016
- Operated metalworking and fabrication machinery to enhance production efficiency.
- Coordinated crane operations for efficient product movement across job site.
- Performed preventive maintenance on mobile welder, ensuring safe and compliant operation.
- Secured cargo according to company and transportation authority guidelines.
- Maintained clean and organized work area to promote safety standards.
- Assisted in welding processes, delivering high-quality workmanship.
- Supported inventory management by effectively organizing materials and supplies.
Education
High School Diploma -
Choice Highschool And Technical Center
Fort Walton Beach, FL05-2018
Skills
- Surveillance monitoring
- Incident documentation and reporting
- Emergency response and management
- Security protocols and procedures
- Customer relationship management
- Conflict resolution strategies
- Attention to detail
- Critical thinking skills
- Problem-solving techniques
- Time management skills
- Accountability measures
- Customer service excellence
- Technical support expertise
Timeline
Security Officer
Allied Universal Security Services
07.2025 - 10.2025
Sales Associate
Smokerz World
06.2022 - 10.2024
Installer, Assistant Lead
Sunpro Solar
07.2020 - 03.2022
Delivery Driver, Assistant Manager
Jimmy Johns
03.2017 - 03.2020
General Laborer, Industrial
Gibson Welding and Sheet Metal Vent Painter
06.2016 - 09.2016
High School Diploma -
Choice Highschool And Technical Center