John McCormick
DeLeon Springs,Florida
Summary
Dynamic Onsite Support Technician at Virtech Systems, adept at troubleshooting hardware and peripherals while ensuring seamless user experiences. Proven expertise in hardware repair and active listening fosters effective communication with clients. Successfully managed large-scale workstation replacements and network installations, enhancing operational efficiency and client satisfaction.
Overview
28
28
years of professional experience
Work History
Onsite Support Technician
Virtech Systems
02.2020 - 02.2026
- Responsibilities include onsite support for a variety of clients. This entails troubleshooting user issues with their device and peripherals. Other responsibilities include Troubleshooting hardware and arranging replacement equipment.
- Communication with the client is important to allow for quick resolution and a minimally impacted work environment.
- Setting up users with new equipment including migrating data and making sure that their computer environment meets their expectations.
- Technicians are responsible for using the ticketing system to update their work. Tickets are expected to have succinct wording and an accurate description of the scope of work. Consistent contact with the client is expected throughout the process. Working with other team members for resolution of issues is also expected.
- Project work is also a part of this position. Projects include large scale workstation replacement and network installations. Additionally coordinating with other team members to facilitate various solutions for clients. The position includes acting as liaison between the client and the customer while onsite.
- Documentation is a key aspect of this position. Responsibilities include creating new inventory items for tracking. In addition using asset tracking software to update existing assets or to create new ones.
- Working with vendors on Return Merchandise Authorization (RMA). Responsible for tracking of returned merchandise and updating the client as to it's progress.
Shipping and Logistics Coordinator
Virtech Systems
07.2021 - 12.2024
- Responsible for shipping hardware to a variety of instate and out of state locations.
- Coordinate with local technicians on arriving equipment. Verify packages have been received and are undamaged.
- File shipping claims if a package is missing or is severely damaged. Create a ticket to specifically track that claim.
- Worked with the project management team in coordinating project equipment delivery and logistics.
- Worked with freight companies to facilitate delivery of pallets.
- Responsible for updating tickets with shipping information.
- Communication with the client on arrival times and things like signature requirements.
- Assessing the value of shipments and purchasing the appropriate amount of insurance.
Science Department Chair
Volusia County Schools
08.2015 - 06.2018
- Science Department Chair at DeLand High School
- Act as a liaison between other members of the department.
- Meet once a month to discuss topics related to the department and issues that need to be addressed.
- Work with administration in addressing concerns that are department related.
- Responsible for the budget of the department and allocation of funds for programs and supplies.
- Coordinate with other departments across the school district to setup workshops and other collaborative activities.
- Take an active roll in the hiring process of new science teachers.
Educator
Volusia County Schools
11.1997 - 06.2018
- Science teacher for secondary education at DeLand High School.
- Responsible for implementing core curriculum practices.
- Responsible for maintaining a safe learning environment.
- Planning and execution of lessons.
- Timely completion of documentation to facilitate the learning process
- Collaborating with colleagues on lessons and revising curriculum items.
- Implemented assessments to gauge student progress.
- Develop learning plans for struggling students.
- Communication with parents and students.
- Deploy a variety of teaching methods to facilitate learning to the highest number of students.
- Continued education through workshops and other in-service opportunities.
- Utilizing technology to foster a healthy and dynamic learning environment.
- Utilizing informal and formal assessment methods to get a complete picture of student learning.
Education
Bachelor of Science - Biology
Lees-McRae College
Banner Elk, NC05.1996
Skills
- Hardware Repair
- Hardware Diagnosis
- Hardware Installation
- Computer Configuration
- Troubleshooting Peripherals
- User Configuration
- Troubleshooting Network Connections
- Desktop Support
- Active Listening
Timeline
Shipping and Logistics Coordinator
Virtech Systems
07.2021 - 12.2024
Onsite Support Technician
Virtech Systems
02.2020 - 02.2026
Science Department Chair
Volusia County Schools
08.2015 - 06.2018
Educator
Volusia County Schools
11.1997 - 06.2018
Bachelor of Science - Biology
Lees-McRae College