Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Turgut Aliev

Turgut Aliev

Indian Trail,NC

Summary

Experienced in customer relations, regional cabling and building installations.

Detail-oriented and reliable with top communication and multitasking strengths.

Excellent communicator with top technical and problem-solving abilities.

Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients.

Safety-driven and skilled in operation equipment, calibrating systems and training users.

Focused on achieving demanding service, quality and performance objectives.

Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment.

Talented at building relationships with customers and solving problems with little oversight.

Excellent communication and planning skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

IT Technician and Onsite Support

Mega MC LLC
08.2021 - Current
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.

IT Technician and Onsite Support

Outsource Network
05.2018 - 07.2021
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Walked individuals through basic troubleshooting tasks.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Administered and monitored computer systems, servers, and networks, conducting regular maintenance tasks, system updates, and backups to ensure optimal performance and data security.
  • Mounting and terminating field devices (i.e. Card Readers, Door Hardware, Cameras)
  • Punch down voice and data jacks
  • Diagnosed and resolved technical problems efficiently, utilizing strong troubleshooting skills and adhering to best practices.

IT Help Desk

Puls Inc.
06.2017 - 05.2018
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.
  • Provided basic end-user troubleshooting and desktop support.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

IT Cable Technician

Eurodesign CSC
05.2013 - 05.2017
  • Travel to customers' premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
  • Inspect or test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
  • Splice cables, using hand tools, epoxy, or mechanical equipment.
  • Measure signal strength at utility poles, using electronic test equipment.
  • Set up service for customers, installing, connecting, testing, or adjusting equipment.
  • Access specific areas to string lines or install terminal boxes, auxiliary equipment, or appliances, using bucket trucks, or by climbing poles or ladders, or entering tunnels, trenches, or crawl spaces.
  • String cables between structures and lines from poles, towers, or trenches and pull lines to proper tension.
  • Dig holes for power poles, using power augers or shovels, set poles in place with cranes, and hoist poles upright, using winches.

Education

Bachelor of Science - Bachelor in Business Economics

Azerbaijan Cooperation University
Baku Azerbaijan
06.2013

High School Diploma -

Azerbaijan High School With Chemistry-Biology
Baku, Azerbaijan
06.2009

Skills

  • Hardware Repair
  • Problem Resolution
  • Help Desk Support
  • Team Support
  • Diagnosis and Troubleshooting
  • Onsite Support
  • Video Conferencing
  • Fixing Malfunctions
  • Switches and Routers
  • Printers and Peripherals
  • System Testing
  • Cable Tray Systems
  • Home Visits
  • Installing and Repairing Equipment

Languages

Turkish
Native or Bilingual
Russian
Elementary

Timeline

IT Technician and Onsite Support

Mega MC LLC
08.2021 - Current

IT Technician and Onsite Support

Outsource Network
05.2018 - 07.2021

IT Help Desk

Puls Inc.
06.2017 - 05.2018

IT Cable Technician

Eurodesign CSC
05.2013 - 05.2017

Bachelor of Science - Bachelor in Business Economics

Azerbaijan Cooperation University

High School Diploma -

Azerbaijan High School With Chemistry-Biology
Turgut Aliev