Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sheldon Riley

IT Technician
New York City,New York

Summary

Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.

Overview

3
3
years of professional experience
1
1
year of post-secondary education
4
4
Certifications

Work History

Onsite Repair Technician

Hemmersbach
11.2023 - Current
  • · Diagnose and resolve hardware and software issues using advanced troubleshooting techniques and diagnostic tests
  • · Efficiently repair hardware issues on a wide range of devices including computers and printers, consistently meeting tight deadlines and ensuring minimal downtime
  • · Deliver outstanding customer service by clearly communicating technical information and effectively resolving issues, ensuring high customer satisfaction
  • · Documenting all repairs and service activities in ticketing system meticulously and proficiently

Phonecheck and Repair technician

MetTel
06.2022 - 11.2023
  • · Conducted comprehensive diagnostics to identify and resolve device malfunctions, ensuring prompt and effective solutions.
  • · Validated and ensured optimal functionality and performance of mobile devices and tablets through rigorous testing and certification processes.
  • Successfully repaired both internal and external components of various mobile devices and tablets (Samsung phones, Samsung tablets, iPhone, iPad)
  • · Proficiently operated the M-Triangle Laser Machine LCD Back Glass separator (TM) for precise and accurate repairs.

IT Help Desk Technician – Contracted

Wells Fargo
03.2022 - 06.2022
  • Facilitated smooth transition for employees from remote to on-site operations by managing logistics, coordinating resources, and addressing individual needs to ensure continued productivity and satisfaction.
  • Modernized returning employees’ workstation technology, optimizing desk setups for enhanced work performance.
  • Diagnosed and resolved internet connectivity issues through in-depth troubleshooting, implementing corrective measures to restore seamless and reliable service.
  • Oversaw and adeptly processed service tickets, optimizing workflow management and ensuring timely issue resolution.

Lance Corporal

United States Marine Corps
06.2016 - 06.2022
  • Excelled in managing high-pressure, dynamic situations with exceptional proficiency and composure, ensuring effective decision-making and operational success under challenging conditions.
  • Extensive expertise in a wide range of diverse military operational protocols, demonstrating a deep understanding and effective application of complex procedures.
  • Exhibited exceptional aptitude in comprehending and executing both verbal and written directives.
  • · Showcased outstanding analytical and innovative problem-solving abilities, effectively addressing complex challenges with creative and strategic solutions

Education

Computer Technician And Networking Specialist

Hunter Business School
Levittown, New York
01.2021 - 05.2022

Skills

Component Replacement

Certification

HP pagewide service and support

Timeline

HP RPOS family service qualification

05-2024

HP pagewide service and support

01-2024

HP Commercial and Consumer desktop, workstations and Notebooks service Qualifications

11-2023

Lenovo certificate of PC Technician (RMTech)

11-2023

Onsite Repair Technician

Hemmersbach
11.2023 - Current

Phonecheck and Repair technician

MetTel
06.2022 - 11.2023

IT Help Desk Technician – Contracted

Wells Fargo
03.2022 - 06.2022

Computer Technician And Networking Specialist

Hunter Business School
01.2021 - 05.2022

Lance Corporal

United States Marine Corps
06.2016 - 06.2022

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Sheldon RileyIT Technician