Sheldon Riley
IT Technician
New York City,New York
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Onsite Repair Technician
Hemmersbach
11.2023 - Current
- · Diagnose and resolve hardware and software issues using advanced troubleshooting techniques and diagnostic tests
- · Efficiently repair hardware issues on a wide range of devices including computers and printers, consistently meeting tight deadlines and ensuring minimal downtime
- · Deliver outstanding customer service by clearly communicating technical information and effectively resolving issues, ensuring high customer satisfaction
- · Documenting all repairs and service activities in ticketing system meticulously and proficiently
Phonecheck and Repair technician
MetTel
06.2022 - 11.2023
- · Conducted comprehensive diagnostics to identify and resolve device malfunctions, ensuring prompt and effective solutions.
- · Validated and ensured optimal functionality and performance of mobile devices and tablets through rigorous testing and certification processes.
- Successfully repaired both internal and external components of various mobile devices and tablets (Samsung phones, Samsung tablets, iPhone, iPad)
- · Proficiently operated the M-Triangle Laser Machine LCD Back Glass separator (TM) for precise and accurate repairs.
IT Help Desk Technician – Contracted
Wells Fargo
03.2022 - 06.2022
- Facilitated smooth transition for employees from remote to on-site operations by managing logistics, coordinating resources, and addressing individual needs to ensure continued productivity and satisfaction.
- Modernized returning employees’ workstation technology, optimizing desk setups for enhanced work performance.
- Diagnosed and resolved internet connectivity issues through in-depth troubleshooting, implementing corrective measures to restore seamless and reliable service.
- Oversaw and adeptly processed service tickets, optimizing workflow management and ensuring timely issue resolution.
Lance Corporal
United States Marine Corps
06.2016 - 06.2022
- Excelled in managing high-pressure, dynamic situations with exceptional proficiency and composure, ensuring effective decision-making and operational success under challenging conditions.
- Extensive expertise in a wide range of diverse military operational protocols, demonstrating a deep understanding and effective application of complex procedures.
- Exhibited exceptional aptitude in comprehending and executing both verbal and written directives.
- · Showcased outstanding analytical and innovative problem-solving abilities, effectively addressing complex challenges with creative and strategic solutions
Education
Computer Technician And Networking Specialist
Hunter Business School
Levittown, New York 01.2021 - 05.2022
Skills
Component Replacement
Equipment Repair
Customer Service
Safety Requirements
Software Installation
Hardware Repair
Diagnostic Testing
Problem-Solving
Time Management
Customer Relations
Certification
HP pagewide service and support
Timeline
HP RPOS family service qualification
05-2024
HP pagewide service and support
01-2024
HP Commercial and Consumer desktop, workstations and Notebooks service Qualifications
11-2023
Lenovo certificate of PC Technician (RMTech)
11-2023
Onsite Repair Technician
Hemmersbach
11.2023 - Current
Phonecheck and Repair technician
MetTel
06.2022 - 11.2023
IT Help Desk Technician – Contracted
Wells Fargo
03.2022 - 06.2022
Computer Technician And Networking Specialist
Hunter Business School
01.2021 - 05.2022
Lance Corporal
United States Marine Corps
06.2016 - 06.2022