John McGuire
Frostburg,MD
Summary
Hardworking and devoted employee. Strong work ethic to get the job done and done well. Dedicated to learning and improving skills. Adaptive to new or changing environments. Excellent people skills. Committed to meeting and exceeding the expectations of the company.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operational Technology Professional
FEC Management
Hagerstown, MD
06.2023 - Current
- Troubleshot hardware, software, and networking systems to optimize performance.
- Executed hardware installations and organized cables for efficient setups.
- Fabricated various cable types, including RJ45, RJ11, coaxial, and audio.
- Collaborated with technicians on large-scale projects to achieve enhanced outcomes.
- Utilized Windows 10 operating systems to address user support needs.
- Maintained and serviced diverse hardware, including controllers, switches, and cameras.
- Documented all work through Microsoft Planner ticketing system and daily activity reports.
IT Intern
Allegany County Government
Cumberland, MD
06.2022 - 08.2022
- I would work on IT help tickets for all buildings. Including the 911 center, detention center, and sheriff's office.
- Tickets could range anywhere from plugging something in to replacing a switch in a network closet.
- Learned Customer service skills.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO12-2027
Associate in Computer Science - Cyber Security
Allegany College of Maryland
Cumberland, MD05.2023
Skills
- Organization
- Windows 10 operating system
- Cable Management
- Cable Making RJ-45, RJ-11, BNC, Speaker
- Teamwork
- Customer Service
- Computer Skills
- Microsoft Suite
- Troubleshooting
- Documentation management
- On-Call
- Hardware installation
Certification
- Cisco ITE Essentials, 03/2022
- Cisco Introduction to Networks 5/2023
- Cisco Switching, Routing, and Wireless Essentials 5/2023
Timeline
Operational Technology Professional
FEC Management
06.2023 - Current
IT Intern
Allegany County Government
06.2022 - 08.2022
Associate in Computer Science - Cyber Security
Allegany College of Maryland
Bachelor of Science - Information Technology
Colorado Technical University
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