Johnathan Henderson
Mead
Summary
Accomplished operational training professional with a strong background in gaming operations management. Developed and implemented scalable training programs for over 600 associates, enhancing team performance, operational consistency, and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Operational Training Professional
Choctaw Nation
Durant
09.2021 - Current
- Spearheaded development and deployment of a new table game from concept to floor implementation; authored operational policies and built a scalable training program for 600+ associates, driving consistent game delivery and regulatory adherence.
- Designed and managed end-to-end dealer training program, including candidate selection, interviews, and facilitation of 10–15 week courses; successfully onboarded and transitioned new hires to live floor operations
Table Games Dealer/Floor Supervisor
Choctaw Nation
Durant
06.2012 - 09.2021
- Managed table operations with a focus on accuracy, speed, and compliance, minimizing errors and maintaining consistent game flow
- Balanced game protection with guest engagement to support both revenue integrity and customer satisfaction
- Directed floor operations across multiple tables, balancing guest experience, game efficiency, and risk management
- Drove team performance through coaching and accountability, reinforcing procedural compliance and operational consistency
Education
High school graduate - Vocational and Agricultural studies focusing on fabrication and construction
Whitesboro, TX05-2006
LinkedIn Learning/Hoshonti
Durant, OK04-2026
Skills
- Gaming operations management
- Project planning and organization
- Long-term project implementation
- Microsoft Office proficiency
- Lean Six Sigma methodology
- Staffing support strategies
- Policy development and writing
Accomplishments
- Lean Six Sigma (Green Belt) November 2024
- Building Business Acumen for Gaming - Data Analytics and Player Development October 2024
- AHLA Certified Department Hospitality Trainer January 2023
- Simply the Best Winner FOH June 2022
Timeline
Operational Training Professional
Choctaw Nation
09.2021 - Current
Table Games Dealer/Floor Supervisor
Choctaw Nation
06.2012 - 09.2021
High school graduate - Vocational and Agricultural studies focusing on fabrication and construction
LinkedIn Learning/Hoshonti