John McMahan
Tricity Securities
Johnson City,TN
11
years of professional experience
Detail-oriented Security Officer with expertise in incident reporting and safety protocol implementation. Delivered enhanced safety and customer satisfaction through effective collaboration with law enforcement and strong problem-solving skills. Committed to fostering compliance and teamwork in diverse environments.
Work History
Security Officer
3 Years 8 Months- Conducted regular inspections of facilities and reported suspicious activities promptly.
- Monitored premises to ensure safety and compliance with security protocols.
- Implemented access control measures, verifying identification for restricted areas.
- Collaborated with law enforcement to manage incidents effectively and maintain order.
General Laborer
2 Years 4 Months- Operated various warehouse equipment to facilitate efficient product movement and storage.
- Assisted in inventory management by conducting regular stock counts and updates.
- Executed daily quality checks to ensure compliance with company standards.
- Maintained clean and organized work areas to promote safety and efficiency.
- Collaborated with team members to streamline workflows and improve productivity.
Call Center Representative
6 Years 1 Month- Delivered exceptional customer service by effectively resolving inquiries and concerns in a timely manner.
- Assisted in training new representatives on company protocols and customer interaction best practices.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Analyzed customer feedback to identify trends, driving continuous improvement initiatives within the team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Supervisor
2 Years 6 Months- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members on call handling techniques and customer service best practices.
- Analyzed performance metrics to identify areas for improvement in service delivery and efficiency.
- Implemented process enhancements that reduced average call handling time while maintaining service quality.
- Coordinated scheduling and workload distribution to optimize resource utilization across shifts.
Cashier
4 Years 5 Months- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Assisted in training new cashiers on operational procedures and best practices.
- Developed strong relationships with customers, promoting loyalty through personalized interactions.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma
Skills
Security license
Incident documentation
Surveillance techniques
Emergency response
Report writing
Timeline
Security Officer
Tricity Securities
10.2024 - 06.2028Read More
General Laborer
HSN
02.2022 - 06.2024Read More
Call Center Supervisor
ACT
05.2019 - 11.2021Read More
Cashier
GPM Investments
05.2017 - 10.2021Read More
Call Center Representative
Agero Roadside Service
04.2017 - 05.2023Read More
Springfeild North
High School Diploma
Read More