John Mealer
Mount Olive,AL
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician / Chiller Technician
Engineered Cooling Services
01.2022 - Current
Commercial Service Technician
Norrell
03.2021 - 01.2022
- Maintained professionalism under pressure often working extended hours/weekends to meet client needs while preserving work quality.
- Delivered outstanding customer experiences by addressing concerns promptly, professionally, and empathetically.
- Implemented cost-saving measures in the sourcing of materials/parts without compromising quality or safety standards.
- Established strong client relationships with clear communication, timely responses, and professional service.
- Collaborated with sales team to identify upsell opportunities and provide clients with comprehensive solutions.
- Reduced callbacks through meticulous attention to detail in troubleshooting, repair, and documentation procedures.
- Served as a reliable resource for both new hires/seasoned technicians seeking advice/guidance regarding technical challenges.
Service Technician
Trinity Contractors
06.2015 - 05.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Service Technician
Hardy Services.
09.2011 - 02.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
Education
Associate Of Science - HVAC
Wallace State Community College
Hanceville, AL05.2011
GED - High School
Fultondale High School
Fultondale, AL01.2009
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- OSHA requirements
- Professional and courteous
- System installation
- Equipment inspection
- HVAC systems
- Troubleshooting
- GREE VRF, RTUS, Trane equipment, split systems, refrigeration equipment, York, equipment expertise
Certification
Universal EPA card
GREE VRF certification
Timeline
Service Technician / Chiller Technician
Engineered Cooling Services
01.2022 - Current
Commercial Service Technician
Norrell
03.2021 - 01.2022
Service Technician
Trinity Contractors
06.2015 - 05.2021
Service Technician
Hardy Services.
09.2011 - 02.2016
Associate Of Science - HVAC
Wallace State Community College
GED - High School
Fultondale High School
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