Jordan Traweek
Pinson,AL
Summary
Seasoned Supervisor bringing over 5 years of HVAC experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilities Service Supervisor
Engineered Cooling Services
03.2023 - Current
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Assisted with training and development of team members.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
HVAC Service Technician
Engineered Cooling Services
05.2020 - 03.2023
- Ensured safety compliance with thorough inspections of HVAC equipment and systems.
- Improved customer satisfaction by providing timely and efficient repair services.
- Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC issues.
- Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Worked overtime, holidays and weekends to accommodate company needs.
HVAC Apprentice
Engineered Cooling Services
09.2018 - 05.2020
- Performed routine HVAC maintenance for optimal indoor air quality and temperature control.
- Worked under guidance of experienced professionals to learn best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Utilized newly acquired skills by taking on increasingly complex assignments over time.
Education
HVAC-R Certification
Wallace State Community College
Hanceville, AL05.2020
Skills
- Management experience
- Technical knowledge
- Staff Training
- Critical Thinking
- Scheduling
- Prioritization
- Customer Relations
- Policy Enforcement
- Documentation
Accomplishments
- Eagle Scout is the highest rank attainable in the Boy Scouts of America.
- Requirements include earning at least 21 merit badges, 14 of which are mandatory for the award. The Eagle Scout must demonstrate Scout Spirit, an ideal attitude based upon the Scout Oath and Law, service, and leadership. This includes an extensive service project that the Scout plans, organizes, leads, and manages.
Boy Scouts of America - Eagle Scout Rank
Certification
- EPA 608 Universal Certified
- OSHA 30 Trained
- NFPA70E Arc Flash Safety Trained
Timeline
Facilities Service Supervisor
Engineered Cooling Services
03.2023 - Current
HVAC Service Technician
Engineered Cooling Services
05.2020 - 03.2023
HVAC Apprentice
Engineered Cooling Services
09.2018 - 05.2020
HVAC-R Certification
Wallace State Community College
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