John Medina
Coral Gables,FL
Summary
Detail-oriented IT Support and Technical Support professional with a Bachelor's degree in Computer Networking and experience troubleshooting Windows systems, computer hardware, networking equipment, and productivity software. Strong analytical background developed through financial services, where accuracy, documentation, and problem-solving were essential. Passionate about technology, quick to learn new systems, and committed to delivering outstanding technical support. Fluent in English and Spanish.
Overview
8
8
years of post-secondary education
3
3
years of professional experience
Work History
Sales Opener
Mach Funding
Hollywood, USA
07.2025 - 06.2026
- Reviewed financial documents, credit reports, and income statements to verify customer information and ensure data accuracy.
- Maintained accurate customer records and documentation using CRM software while ensuring data integrity.
- Investigated and resolved documentation discrepancies by working directly with clients and internal departments.
- Communicated complex financial information clearly to customers, providing timely updates throughout the application process.
- Managed multiple client accounts simultaneously while maintaining high accuracy, meeting productivity goals, and adhering to company compliance standards.
Sales Associate
Steps Ahead Inc
Miami, USA
04.2025 - 06.2025
- Educated customers on AT&T Fiber internet services, networking equipment, and available connectivity solutions.
- Built strong customer relationships through effective communication, problem-solving, and personalized support.
- Explained technical products and services in a clear, easy-to-understand manner while addressing customer questions.
- Used AT&T's web-based service portal to verify customer eligibility and fiber optic service availability.
- Maintained accurate customer records and documentation while following company procedures and quality standards.
Bank Analyst
Everest Business Funding
Miami, USA
05.2023 - 04.2025
- Analyzed business bank statements, cash flow, and financial records to verify funding eligibility and identify inconsistencies.
- Reviewed overdrafts, NSF activity, and existing cash advances to ensure accurate financial assessments.
- Validated financial documentation while maintaining a high level of accuracy and attention to detail.
- Documented findings and submitted accurate reports while following established company procedures and quality standards.
- Managed a high volume of financial reviews while consistently meeting productivity and quality standards.
Education
Bachelor's degree - Computer Networking
Miami Dade College
Miami-Dade County, FL 03.2019 - 04.2023
Associate's degree - Graphic Design
Miami Dade College
Miami-Dade County, FL 08.2015 - 03.2019
Skills
- Technical support
- Computer Networking
- Fiber optics
- Desktop support
- Help desk
- Network troubleshooting
- Windows 10
- Windows 11
- Microsoft 365
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Google workspace
- Data entry
- Attention to detail
- Problem solving
- Software troubleshooting
- Technical documentation
- Technical communication
- DHCP
- TCP/IP
- Ethernet
- Routers
- VLANS
- Command prompt
- Cisco packet tracer
- Customer service
- Computer troubleshooting
- System diagnostics
- Help desk
- Network troubleshooting
Additional Information
Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Sales Opener
Mach Funding
07.2025 - 06.2026
Sales Associate
Steps Ahead Inc
04.2025 - 06.2025
Bank Analyst
Everest Business Funding
05.2023 - 04.2025
Bachelor's degree - Computer Networking
Miami Dade College
03.2019 - 04.2023
Associate's degree - Graphic Design
Miami Dade College
08.2015 - 03.2019