John Messenger

• Optimized claims management by reducing claim resolution times through efficient handling of a caseload exceeding 20 - 50+ claims per month, ensuring timely and accurate settlements while managing 345 total Future medical claims.
• Claim closing ratio of 418% for third quarter of 2024.
• Conducted thorough reviews of claims forms, policies, and medical documentation to assess coverage and liability.
• Delivered exceptional customer service by promptly addressing inquiries about claims status,
• Ensured compliance with state regulations by maintaining meticulous documentation and adhering to company policies, passing audits with 100% compliance
• Collaborated with cross-functional teams on complex cases, contributing to process improvements and a more cohesive work environment
• Stayed ahead of industry trends by attending conferences and workshops, incorporating new knowledge into daily practices and improving team efficiency
• Maintained and updated claims data using the IVOS system, ensuring efficient claims processing and reducing administrative errors.

• Revitalized an underperforming department by reducing response time from 30 days to under 48 hours; streamlined claims adjudication from 2–12 months down to 45 days
• Championed valuation claims process by providing expert guidance and fostering trust with clients during challenging claim situations
• Managed high-volume claims inventory with timely, accurate processing and rebuttal feedback, ensuring compliance with all contractual, military, civilian, and regulatory requirements
• Monitored and analyzed productivity and accuracy metrics to ensure claim adjudication met departmental goals for timeliness and quality
• Collaborated with cross-functional teams to improve departmental efficiency and reduce adjudication errors
• Reviewed and resolved complex claims issues, including delays and denials; approved awards and payments within company and client guidelines

Reduced permit submittal time from 1–6 months to 48 hours in underperforming department

• Resolved year-long inspection backlog within 6 months
• Increased monthly sales appointments from 20 to 46 in CEAS role
• Prepared and submitted permit packages; ensured timely approval and retrieval
• Collaborated with jurisdictions and engineers to resolve redlines and meet changing requirements
• Coordinated inspections and ensured milestone completion for operational readiness
• Managed permit fee collection and reimbursement
• Qualified leads and scheduled appointments for solar and energy storage sales

• Collaborated with COO & I.T. Department to streamline Salesforce CRM system to work seamlessly and effortless Permit submittals with AHJ Websites.
• Prepare, draft, and compile permit packages for 36 different AHJ's, Authority Having Jurisdiction
• Responsible for all permit follow-up, completion, and delivery.
• Communicated project status to client
• Record and code accounting details for all charges and checks related to permits and file any documents
• Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient permits

• Applies strategic and analytical thought-process when assessing bond requests for up to $1 million
• Negotiated terms and conditions of payment to maximize profit margins and protect against loss
• Achieved 100% audit scores from Department of Insurance for following reporting and documentation regulations
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals

• Coordinated all underwriting functions for standard and substandard applications reviews performed at 100% accuracy
• Interviewed clients, examined applications, deeds, contracts and financial statements to qualify and protected profit margins
• Mitigated company risk by rejecting applications when requirements were not furnished, RNF, or if risk is not acceptable, RNA
• Performed all processes and posted bonds to court, providing prompt jail release for defendants
• Complied with all financial aid guidelines and regulations, including state and federal requirements