Katarial Griffin
Forney,TX
Summary
Driven insurance professional, prepared to bring extensive experience in claims analysis and resolution. Proven track record in handling intricate cases with precision and ensuring fair settlements. Valued team player with a focus on results, known for adaptability and reliability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Resolution Adjuster
Colorado Farm Bureau
02.2020 - 03.2025
- Processed auto, life, and short-term disability insurance claims, ensuring accuracy and resolution within established timelines
- Reviewed claims submissions for completeness and adherence to policy terms, identifying and addressing discrepancies
- Communicated with clients to gather missing information or clarify discrepancies, facilitating a smooth claims resolution process
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Claims Processor
Best Choice Insurance
07.2017 - 02.2020
- Evaluated and processed auto and life insurance claims, ensuring all necessary documentation was complete and accurate
- Conducted investigations into discrepancies between claimant details and policy terms to facilitate accurate claim resolution
- Documented claims decisions and prepared final reports for processing and payout, maintaining compliance with company guidelines and regulatory requirements
Customer Service Representative
Plymouth Rock Assurance
01.2013 - 06.2017
- Assisted customers by addressing inquiries related to policy coverage, benefits, and claim statuses, ensuring clear and accurate communication
- Managed customer information input into the CRM system and facilitated document gathering for streamlined claims processing
- Followed up on claims to confirm accurate processing and resolved any outstanding issues, maintaining thorough documentation of all customer interactions
Education
Bachelor of Science - Business Management
University of Southern New Hampshire
Manchester, New Hampshire12.2018
Skills
- Claims Resolution & Processing
- Insurance Policy Knowledge (Auto, Life, Short-Term Disability)
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Documentation & Data Entry
- Claims Adjudication
- Compliance With Industry Standards
- CRM & Claims Management Systems
- Attention to Detail & Accuracy
- Policy Verification & Discrepancy Resolution
- Communication & Client Relations
- Multichannel Communication (Phone, Email, Chat)
- Claims investigation
- Damage assessment
Certification
Texas Adjuster Adjusters License
Timeline
Claims Resolution Adjuster
Colorado Farm Bureau
02.2020 - 03.2025
Claims Processor
Best Choice Insurance
07.2017 - 02.2020
Customer Service Representative
Plymouth Rock Assurance
01.2013 - 06.2017
Bachelor of Science - Business Management
University of Southern New Hampshire
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