Jocelyn Bridges
Cedar Hill,TX
Summary
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Resolution Adjuster
Allstate
05.2024 - 02.2025
- Investigates new claims by interviewing involved parties, reviewing police reports and photos to gather information regarding injuries or loss and posts files accordingly.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Works with Special Investigative Unit, Field Appraisal, and Subrogation as appropriate.
- Negotiated with customers and other insurance carriers to resolve claims
- Maintain accurate and current claim file documentation throughout the life cycle of the claim.
Title Processor
Honda Finance
12.2023 - 04.2024
- Answered inbound calls to greet and assist customers with their needs and questions
- Initiated and performed case investigations, documenting suspected fraudulent activity
- Monitored and investigated suspicious activity on new and existing customer accounts
- Analyzed account transactions thoroughly to trace activity and determine action to be taken
- Performed general clerical tasks such as filing, data entry and copying
- Looked over documents to verify information accuracy, double-checking important data such as names and addresses
Title Processor
Hyundai Capital America
07.2022 - 07.2023
- Processed incoming titles daily from dealerships, matching consignor checks daily to title and invoice
- Prepared tax and title documents to transfer ownership of property
- Opened and accurately recorded incoming titles daily according to established procedures
- Looked over documents to verify information accuracy, double-checking important data such as names and addresses
Mortgage Loan Processor
Wells Fargo
04.2019 - 04.2021
- Ordered services credit reports, flood certs and appraisals through third-party services
- Verified provision of necessary state, federal and company-specific disclosures directly to clients
- Used designated computer programs and systems for loan tracking and processing
- Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications
Underwriter
State Farm
06.2013 - 12.2018
- Reached out to owners to set up appointments for viewing damaged vehicles
- Validated underwriting team's findings to check for accurate calculations
- Documented underwriting files, supporting acceptability and pricing per company guidelines
- Made final determination to either approve or deny insurance requests
Team Lead
Comeria Bank
04.2012 - 06.2013
- Coached team members to improve skills and close knowledge gaps
- Tracked performance of customer service staff to identify problem points and develop proactive strategies to meet performance targets
- Engaged with customers to understand needs, resolve issues, and answer banking questions
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
Mortgage Processor
Citi Mortgage
10.2009 - 03.2012
- Prioritized loan files to meet individual loan timelines with associated commitments, mortgage contingency dates and rate locks
- Communicated concerns on possible misrepresentation or fraudulent documentation or activities to branch management
- Verified provision of necessary state, federal and company-specific disclosures directly to clients
- Prepared final loan documents and other mortgage-closing packages for conventional, government and home equity loans
Education
High School Diploma -
South Gwinnett High School
Snellville, GA05.2004
Skills
- Data entry
- Claims file management processes
- Problem-solving
- Organization
- Attention to Detail
- Liability assessment
- Fraud Verification
- Claims investigation
- Claims processing
- Policy investigations
- Customer service and support
- Settlement negotiation
Additional Information
Certification
- All Lines Adjusters License
Timeline
Claims Resolution Adjuster
Allstate
05.2024 - 02.2025
Title Processor
Honda Finance
12.2023 - 04.2024
Title Processor
Hyundai Capital America
07.2022 - 07.2023
Mortgage Loan Processor
Wells Fargo
04.2019 - 04.2021
Underwriter
State Farm
06.2013 - 12.2018
Team Lead
Comeria Bank
04.2012 - 06.2013
Mortgage Processor
Citi Mortgage
10.2009 - 03.2012
- All Lines Adjusters License
High School Diploma -
South Gwinnett High School
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