JOHN MICHAEL MUNGUIA
San Antonio,TX
Summary
Retail operations and customer experience professional with growing leadership responsibility across merchandising, inventory, and sales support. Known for guiding employees, resolving customer and operational issues, maintaining accurate records, and keeping service standards strong in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Department Manager Shoes & Accessories
Nordstrom Rack
San Antonio, TX
06.2024 - Current
- Managed daily department operations, ensuring exceptional customer service delivery in a high-volume environment.
- Trained and supervised employees on customer service and operational standards, fostering a high-quality service environment.
- Built strong relationships with customers through active listening, professional communication, empathy, and needs identification.
- Resolved customer concerns and operational issues using sound judgment, effective communication, and company procedures.
- Managed multiple competing priorities while maintaining accurate documentation and operational standards.
- Collaborated with cross-functional teams to address operational issues, enhancing overall customer experience.
- Handled confidential employee information and performance documentation.
- Skills Gained: Customer Service Customer Retention Conflict Resolution Relationship Building Leadership Team Development Communication Problem Solving Documentation Time Management
Assistant Manager Sales/Shoes
Nordstrom
San Antonio, TX
11.2023 - 06.2024
- Supported daily customer service and sales operations, ensuring adherence to productivity and service standards.
- Provided personalized assistance by identifying customer needs and helping customers find appropriate solutions.
- Helped recruit, train, and motivate employees to maintain strong customer service and sales performance.
- Resolved customer and operational concerns through effective communication and problem-solving, enhancing overall customer satisfaction.
- Collaborated with leadership and team members to address service issues and improve department operations.
- Monitored inventory accuracy and assisted in initiatives to streamline operational processes.
- Skills Gained: Customer Experience Customer Communication Conflict Resolution Team Coaching Problem Solving Sales Operations Inventory Accuracy Leadership
New Store Opening Assistant Manager
Nordstrom Rack
San Antonio, TX
06.2023 - 11.2023
- Supported the opening of a new retail location through staffing, employee training, merchandising, and operational setup.
- Coordinated with multiple teams to prioritize opening tasks and ensure operational readiness.
- Resolved customer concerns and operational challenges during high-volume store launch, ensuring smooth operations.
- Onboarded and coached employees to meet customer service and operational expectations.
- Built customer relationships through active listening, communication, and service-focused support.
- Skills Gained: Customer Service Employee Training Communication Operational Coordination Problem Solving Team Collaboration Organizational Management
Assistant Manager Women's/Men's/Kids' Apparel
Nordstrom Rack
San Antonio, TX
12.2022 - 06.2023
- Managed customer and operational priorities in fast-paced, high-volume environment to ensure seamless service delivery.
- Trained, coached, and supported employees to improve customer service, productivity, and overall department performance.
- Resolved customer and operational issues through effective communication and sound judgment, enhancing customer satisfaction.
- Provided personalized customer service by identifying customer needs, answering questions, and resolving concerns.
- Collaborated with store leadership and cross-functional teams to maintain efficient operations.
- Maintained accurate inventory and merchandise information while supporting department standards.
- Monitored sales goals, employee productivity, and customer experience to support operational performance improvements.
- Skills Gained: Customer Service Relationship Building Conflict Resolution Employee Coaching Problem Solving Multitasking Communication Cross-Functional Collaboration
Inventory Assistant Manager
Nordstrom Rack
San Antonio, TX
06.2022 - 11.2022
- Assisted in overseeing inventory operations while maintaining accuracy and adhering to established procedures.
- Resolved fulfillment and inventory issues impacting customer orders, ensuring timely delivery.
- Trained employees on inventory procedures and operational accuracy to align with customer expectations.
- Collaborated with store leadership to enhance inventory efficiency and streamline operational processes.
- Supported Buy Online Pick-Up In Store (BOPIS) and web fulfillment processes to meet customer expectations.
- Helped coordinate inventory support for store events and merchandising initiatives.
- Skills Gained: Customer Order Support Inventory Accuracy Web Fulfillment Process Adherence Training Problem Solving Operational Coordination
Stock Team Member
Nordstrom Rack
San Antonio, TX
11.2020 - 06.2022
- Processed incoming merchandise, ticketing, restocking, and markdowns to ensure optimal product availability and presentation.
- Organized stockrooms and sales floors to enhance the customer shopping experience in a fast-paced environment.
- Supported inventory accuracy and operational readiness for customer-facing sales events.
- Exhibited accountability, attention to detail, and time management to support operational standards and team effectiveness.
- Managed multiple priorities while maintaining organizational and operational standards.
- Skills Gained: Organization Attention to Detail Inventory Processing Data Accuracy Time Management Operational Support
Education
Bachelor of Arts - Psychology
The University of Texas at San Antonio
San Antonio, TX06-2024
Skills
- Customer Service & Client Support
- Customer Needs Identification
- Customer Issue Resolution
- Relationship Building
- Follow-Up & Customer Retention
- Conflict Resolution
- Professional Phone Communication
- High-Volume Customer Interactions
- Data Entry & Information Accuracy
- Accurate Documentation
- Process & Procedure Adherence
- Digital & Web-Based Systems
- Microsoft Office
- Team Collaboration
- Team management
- Employee Training
- Employee Coaching & Feedback
- Training coordination
- Operational Project Coordination
- Scheduling
- Market Trend Awareness
- Tech adaptability
- Multitasking & Time Management
- Priority management
- Customer relationship management
- Problem solving
- Effective communication
- Empathetic Communication
- Professional communication skills
- Team building
- Confidential Information Handling
- Confidential information management
- Scheduling
- Operational Project Coordination
- Market Trend Awareness
- Team building
RESEARCH INTERESTS
- Clinical Neuroscience
- Alzheimers Disease
- Cognitive Aging
- Neurodegenerative Disorders
- Clinical Trials
- Neuropsychology
Accomplishments
- Playbook award Q3- 2025
- Playbook award Q4-2025
- Allstar Award- 2021
Timeline
Department Manager Shoes & Accessories
Nordstrom Rack
06.2024 - Current
Assistant Manager Sales/Shoes
Nordstrom
11.2023 - 06.2024
New Store Opening Assistant Manager
Nordstrom Rack
06.2023 - 11.2023
Assistant Manager Women's/Men's/Kids' Apparel
Nordstrom Rack
12.2022 - 06.2023
Inventory Assistant Manager
Nordstrom Rack
06.2022 - 11.2022
Stock Team Member
Nordstrom Rack
11.2020 - 06.2022
Bachelor of Arts - Psychology
The University of Texas at San Antonio