John Miles
Saint Elmo,IL
Summary
Dynamic professional with a proven track record in customer service and construction, excelling in customer satisfaction and operational efficiency. At China Hut #3, spearheaded initiatives that significantly enhanced customer experience management. Skilled in multiple areas from laborer to forklift experience machine operations as well not to mention a great positive attitude and hard working man.
Overview
19
19
years of professional experience
Work History
Customer Services
China Hut #3
10.2021 - 02.2025
- Completed reports detailing daily actions, customer services issues, and notable incidents.
- Provided customized customer services, tracking customer experience management fulfillment.
- Responded to customer inquiries about delivery, catering,and any other customer issues.
Receiving Supervisor
Corsicana Mattress
01.2006 - 01.2016
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Devised most strategic policies and procedures for receiving operations in Type-specific warehouses to anticipate various scenarios.
Laborer
Tinsley Concrete
01.2016 - 09.2021
- Loaded, unloaded, and moved material to and from storage for job readiness
- Performed general housekeeping and cleaning tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Helped with taking out old concrete and helping with pouring of concrete
Education
GED - Ged
06.2003
Skills
- Receiving and forklift experience
- Machine operator experience
- Great hard working on time person
- Customer assistance and interaction
Timeline
Customer Services - China Hut #3
10.2021 - 02.2025
Laborer - Tinsley Concrete
01.2016 - 09.2021
Receiving Supervisor - Corsicana Mattress
01.2006 - 01.2016
Johnson County School District - GED , Ged
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