John Miles

Saint Elmo,IL

Summary

Dynamic professional with a proven track record in customer service and construction, excelling in customer satisfaction and operational efficiency. At China Hut #3, spearheaded initiatives that significantly enhanced customer experience management. Skilled in multiple areas from laborer to forklift experience machine operations as well not to mention a great positive attitude and hard working man.

Overview

years of professional experience

Work History

Customer Services

China Hut #3

10.2021 - 02.2025

Completed reports detailing daily actions, customer services issues, and notable incidents.
Provided customized customer services, tracking customer experience management fulfillment.
Responded to customer inquiries about delivery, catering,and any other customer issues.

Receiving Supervisor

Corsicana Mattress

01.2006 - 01.2016

Prepared incident reports and gathered data when accidents occurred on receiving floor.
Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
Conducted employee training and onboarding processes with strategic goals in mind.
Devised most strategic policies and procedures for receiving operations in Type-specific warehouses to anticipate various scenarios.

Laborer

Tinsley Concrete

01.2016 - 09.2021

Loaded, unloaded, and moved material to and from storage for job readiness
Performed general housekeeping and cleaning tasks.
Managed safe and efficient use of tools and equipment on construction sites.
Helped with taking out old concrete and helping with pouring of concrete

Education

GED - Ged

Johnson County School District , Vienna, IL

06.2003

Skills

Receiving and forklift experience
Machine operator experience

Great hard working on time person
Customer assistance and interaction

Timeline

Customer Services - China Hut #3

10.2021 - 02.2025

Laborer - Tinsley Concrete

01.2016 - 09.2021

Receiving Supervisor - Corsicana Mattress