Summary
Overview
Work History
Education
Skills
Timeline
John  Miles

John Miles

Saint Elmo,IL

Summary

Dynamic professional with a proven track record in customer service and construction, excelling in customer satisfaction and operational efficiency. At China Hut #3, spearheaded initiatives that significantly enhanced customer experience management. Skilled in multiple areas from laborer to forklift experience machine operations as well not to mention a great positive attitude and hard working man.

Overview

19
19
years of professional experience

Work History

Customer Services

China Hut #3
10.2021 - 02.2025
  • Completed reports detailing daily actions, customer services issues, and notable incidents.
  • Provided customized customer services, tracking customer experience management fulfillment.

  • Responded to customer inquiries about delivery, catering,and any other customer issues.

Receiving Supervisor

Corsicana Mattress
01.2006 - 01.2016
  • Prepared incident reports and gathered data when accidents occurred on receiving floor.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Conducted employee training and onboarding processes with strategic goals in mind.
  • Devised most strategic policies and procedures for receiving operations in Type-specific warehouses to anticipate various scenarios.

Laborer

Tinsley Concrete
01.2016 - 09.2021
  • Loaded, unloaded, and moved material to and from storage for job readiness
  • Performed general housekeeping and cleaning tasks.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Helped with taking out old concrete and helping with pouring of concrete

Education

GED - Ged

Johnson County School District , Vienna, IL
06.2003

Skills

  • Receiving and forklift experience
  • Machine operator experience
  • Great hard working on time person
  • Customer assistance and interaction

Timeline

Customer Services - China Hut #3
10.2021 - 02.2025
Laborer - Tinsley Concrete
01.2016 - 09.2021
Receiving Supervisor - Corsicana Mattress
01.2006 - 01.2016
Johnson County School District - GED , Ged
John Miles