Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

John Miller

Shipshewana,IN

Summary

Dynamic professional with a proven track record at Forest River Inc., excelling in operations management and team leadership. Skilled in enhancing customer service and training staff, resulting in improved production quality and efficiency. Adept at building relationships and making informed decisions to drive business success.

Overview

16
16
years of professional experience

Work History

Locker Room Manager

Elcona Country Club
Bristol, IN
05.2023 - Current

• Provide locker room services to country club members. Includes cleaning shoes and maintaining locker.

• Keep locker room clean and inviting, including bathroom area.

• Provide a welcoming greeting to all who come into locker room.

Corporate Standards Manager

Forest River Inc
Elkhart, IN
11.2010 - 05.2026
  • Oversaw daily operations to ensure that RV lines are follow required codes and company standards during production
  • Assist with vendor issues when it comes to production
  • Do constant training to production to help the understanding of their jobs.

Sales Associate

Dunham's Sports
Sturgis, MI
10.2021 - 04.2023
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained knowledge of inventory and promotions to effectively communicate with customers.
  • Organized merchandise displays to maximize visibility and attract customer interest.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Belmont Beverage
Middlebury, IN
08.2017 - 09.2021
  • Supported visual merchandising efforts by ensuring adherence to brand standards throughout the store.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Associate of Arts - Law Enforcement

Glen Oaks Community College
Centerville MI
05-1993

High School Diploma -

Westview Jr/Sr High School
Topeka, IN
05-1991

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Staff management

Staff training and development

Documentation and reporting

Relationship building

Operations management

Accomplishments

Graduated from Dale Carnegie course

Timeline

Locker Room Manager

Elcona Country Club
05.2023 - Current

Sales Associate

Dunham's Sports
10.2021 - 04.2023

Sales Associate

Belmont Beverage
08.2017 - 09.2021

Corporate Standards Manager

Forest River Inc
11.2010 - 05.2026

Associate of Arts - Law Enforcement

Glen Oaks Community College

High School Diploma -

Westview Jr/Sr High School
John Miller