John Mills
Falkor (A Kongsberg Company)
Houston,TX
1
Language
22
years of professional experience
Software Support Analyst II supporting real-time drilling, wireline logging, and production enhancement data flows in oil and gas operations, monitoring 10+ feeds at once. Resolves 50+ site software issues per week, corrects data feed and mapping problems, and maintains 30+ WITS0 and OPC data mappings per month, keeping live operational systems aligned with field requirements. Brings hands-on support for WITS0 and OPC data across multi-client environments.
Work History
Software Support Anaylst II
15 Years 2 Months- Triaged incoming production support issues and routed them to the appropriate resolution path.
- Monitored application and data feeds for failures, delays, and mapping inconsistencies.
- Investigated interface support issues to isolate defects, dependencies, and downstream impacts.
- Documented troubleshooting steps and resolution details to support consistent incident handling.
- Supported user questions with clear guidance on system behavior and issue next steps.
- Coordinated with technical teams to move unresolved issues toward timely closure.
- Verified production alerts and followed established escalation procedures when issues persisted.
Technical Professional Associate (RTO)
5 Years- Supported application users with troubleshooting, issue diagnosis, and clear updates during active incidents.
- Monitored production support queues and tracked unresolved items through resolution.
- Validated data feeds and interface outputs to identify disruptions before they affected downstream users.
- Coordinated incident resolution with cross-functional teams to restore service and communicate status changes.
Supplemental Employee
1 Year- Investigated recurring application errors and documented root cause findings for follow-up by support teams.
- Supported production support activities by triaging problem tickets and confirming proper assignment across teams.
- Coordinated with users to gather issue details and clarify service impacts before escalation.
- Documented troubleshooting steps and resolution notes to strengthen handoffs and future reference.
Education
Associates Degree - Business Technologies
Skills
Application support
Production support
Software troubleshooting
Data feed monitoring
Data mapping
Interface support
Root cause analysis
Incident resolution
Problem ticket triage
Stakeholder communication
User support
Cross-functional coordination
ITIL incident management
ServiceNow ticketing
Process improvement
Personal Data
English, Spanish
Personal Information
Title: Software Support Analyst II
Timeline
Software Support Anaylst II
Falkor (A Kongsberg Company)
08.2011 - 10.2026Read More
Technical Professional Associate (RTO)
Halliburton
01.2006 - 01.2011Read More
Supplemental Employee
IBM
01.2005 - 01.2006Read More
MTI Clear Lake Campus
Associates Degree from Business Technologies
Read More