John Mitchell
Walmart
Katy,TX
4
years of professional experience
Customer-focused professional who brings strong experience in remote customer service, issue resolution, and account support across retail, tax, healthcare, and contact center environments. Skilled at handling high-volume customer interactions, investigating complex account and billing concerns, resolving escalated issues, and explaining complicated information in a clear and professional manner. Provides reliable support through phone, email, and chat while maintaining accurate documentation and protecting confidential information. Brings strong problem-solving, communication, multitasking, and independent work skills to help companies deliver efficient service and positive customer experiences.
Work History
Resolution Specialist
1 Year 6 Months- Process approximately 50 customer cases daily, averaging 6 cases per hour while maintaining accuracy and timely resolutions.
- Investigate and resolve orders, account, payment, refund, and transaction issues, including escalated customer concerns.
- Collaborate with internal teams to research complex cases, identify solutions, and improve the customer experience.
- Maintain detailed case documentation while using independent judgment and problem-solving skills to resolve issues and determine appropriate escalations.
Tax Consultant
11 Months- Assisted approximately 30–40 TurboTax customers daily by phone, resolving software, account access, and tax-preparation questions with accurate, professional support.
- Guided customers through tax preparation, document uploads, account features, and software navigation, providing clear step-by-step assistance.
- Troubleshot technical and account issues while explaining tax concepts, deductions, credits, and preparation requirements in an easy-to-understand manner.
- Protected confidential financial information while maintaining accurate records of customer interactions, troubleshooting steps, and resolutions to support effective follow-up.
Customer Service Representative
11 Months- Assisted approximately 30 patients daily by phone, addressing insurance coverage, eligibility, benefits, billing, and account questions.
- Assisted patients with billing and account concerns by researching charges, explaining next steps, and providing clear solutions.
- Assisted patients with navigating healthcare services by simplifying complex information and providing professional, supportive guidance.
- Assisted with accurate documentation of patient interactions, account updates, research, and resolutions while protecting confidential personal and financial information.
Customer Service Representative
8 Months- Supported 30–40 TurboTax customers daily by phone, addressing software, login, account, and tax-preparation concerns with accurate guidance.
- Walked customers through tax preparation steps, document uploads, account tools, and software features, adapting instructions to their needs.
- Diagnosed technical and account-related problems, helping customers navigate tax concepts, deductions, credits, and preparation requirements.
- Handled sensitive financial information with care while recording interactions, solutions, and troubleshooting details to maintain accurate customer records.
Education
High School Diploma
Core Skills
- Customer Service
- CRM Systems
- Data Entry
- Email & Chat Support
- Microsoft Office
- 55 WPM Typing
- Problem Solving
- Time Management
- Communication
Timeline
Resolution Specialist
Walmart
02.2025 - CurrentRead More
Tax Consultant
Teleperformance Turbo Tax
03.2024 - 02.2025Read More
Customer Service Representative
Willis Towers Watson
02.2023 - 01.2024Read More
Customer Service Representative
Concentrix
05.2022 - 01.2023Read More
Penn Foster
High School Diploma
Read More