John M. Murray
Phoenix,AZ
Summary
Dedicated Maintenance Supervisor offering 25 years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
ConAm
02.2023 - Current
- Led daily operations of the maintenance department ensuring consistent quality standards, resident satisfaction, and compliance with safety protocols.
- Supervised and motivated a team of maintenance technicians, groundskeepers, and vendors ensuring timely completion of work orders, preventive maintenance, and capital projects.
- Developed and implemented community-wide preventative maintenance programs, extending the lifespan of HVAC systems, plumbing, appliances, and other critical infrastructure.
- Ensured rapid response to maintenance requests, maintaining an average response time of under [24] hours and consistently high resident satisfaction ratings.
- Coordinated turnover and renovation schedules to minimize vacancy loss, achieving exceptional unit readiness within turnaround goals.
- Managed inventory and procurement of maintenance supplies and equipment, reducing costs while maintaining high-quality materials and tools.
- Oversaw vendor relationships, negotiated contracts, and ensured timely and cost-effective completion of major repairs and capital improvements.
- Played a key role in budget planning and expense control, consistently operating within allocated maintenance budgets.
- Conducted regular property inspections to identify and address safety or maintenance concerns proactively, contributing to clean, attractive, and code-compliant communities.
- Served as the on-call emergency contact, resolving urgent issues efficiently and minimizing impact on operations and residents.
- Partnered with property management on long-term asset preservation strategies, enhancing property value and market appeal.
Maintenance Supervisor
Rise
06.2022 - 08.2023
Maintenance Supervisor
Chamberlain & Assoc.
11.2019 - 06.2022
- Led daily operations of the maintenance department ensuring consistent quality standards, resident satisfaction, and compliance with safety protocols.
- Supervised and motivated a team of maintenance technicians, groundskeepers, and vendors ensuring timely completion of work orders, preventive maintenance, and capital projects.
- Developed and implemented community-wide preventative maintenance programs, extending the lifespan of HVAC systems, plumbing, appliances, and other critical infrastructure.
- Ensured rapid response to maintenance requests, maintaining an average response time of under [24] hours and consistently high resident satisfaction ratings.
- Coordinated turnover and renovation schedules to minimize vacancy loss, achieving exceptional unit readiness within turnaround goals.
- Managed inventory and procurement of maintenance supplies and equipment, reducing costs while maintaining high-quality materials and tools.
- Oversaw vendor relationships, negotiated contracts, and ensured timely and cost-effective completion of major repairs and capital improvements.
- Played a key role in budget planning and expense control, consistently operating within allocated maintenance budgets.
- Conducted regular property inspections to identify and address safety or maintenance concerns proactively, contributing to clean, attractive, and code-compliant communities.
- Served as the on-call emergency contact, resolving urgent issues efficiently and minimizing impact on operations and residents.
- Partnered with property management on long-term asset preservation strategies, enhancing property value and market appeal.
Senior HVAC Service Tech
Praco Commercial
01.2013 - 07.2019
- Diagnosed and repaired complex HVAC systems across residential, commercial, and multi-family properties, consistently resolving issues on the first visit and minimizing system downtime.
- Led a team of junior technicians, providing hands-on training, mentoring, and quality assurance to uphold company standards and ensure technical excellence.
- Installed, maintained, and serviced a wide range of systems, including split systems, rooftop units, chillers, boilers, VRF/VRV systems, and energy management controls.
- Performed comprehensive inspections and precision troubleshooting, identifying root causes and delivering long-lasting, efficient solutions.
- Interfaced directly with property owners, managers, and residents to explain findings, discuss options, and build trust through transparent communication and exceptional service.
- Maintained EPA certification and up-to-date knowledge of local codes, regulations, and best practices for refrigerant handling, safety, and system efficiency.
- Utilized digital tools and diagnostic equipment (i.e., manifold gauges, combustion analyzers, airflow meters, and mobile work order systems) to enhance accuracy and efficiency.
- Ensured compliance with preventative maintenance schedules, reducing emergency calls and extending equipment life spans.
- Played a key role in emergency/on-call rotations, responding promptly to critical service needs and consistently exceeding response expectations.
- Assisted in inventory control and parts ordering, helping streamline operations and reduce downtime for clients.
- Contributed to upselling and replacement recommendations, generating significant revenue while improving customer comfort and energy efficiency.
Education
Associate of Arts - Emergency Medicine
Orlando Community College
Orlando01-1993
Skills
- Electrical, plumbing, HVAC troubleshooting & repairs
- Boiler operations
- Safety protocols
- Fire alarm systems
- Maintenance schedulin
- Materials requisition
- Work order management
- Maintenance recordkeeping
- Risk assessment / emergency response
- Staff management & scheduling
- Grounds maintenance
- Pool maintenance
Awards
- Maintenance Supervisor of the Year, 2022, Chamberlain & Assoc.
- Maintenance Supervisor of the Year, 2023, ConAm
- Nominated for Supervisor of the Year, Arizona Multifamily Apartment Association
Military Experience
U.S. Navy, Veteran
Certification
EPA Certified
HVAC Certified
Nate Certified
CPO Certified
Timeline
Maintenance Supervisor
ConAm
02.2023 - Current
Maintenance Supervisor
Rise
06.2022 - 08.2023
Maintenance Supervisor
Chamberlain & Assoc.
11.2019 - 06.2022
Senior HVAC Service Tech
Praco Commercial
01.2013 - 07.2019
Associate of Arts - Emergency Medicine
Orlando Community College