John Morales
Fort Walton Beach
Summary
Results-driven professional with a strong background in retail operations. Known for expertise in inventory control and conflict resolution, contributing to improved sales metrics and customer satisfaction. Committed to optimizing team performance and enhancing store operations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lowe's
Destin, FL
06.2024 - Current
- Led daily store operations to enhance customer satisfaction and team performance.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management procedures to optimize stock levels and reduce shrinkage.
- Continued work with Logistic partners and in store deliveries such as XDT, Riverstone logistics, Spirit and flat bed.
- Regular use and operations of the delivery portal to schedule special deliveries, 4 man teams, dedicated trucks, and to resolve customer issues.
- Given direct line of communication to customers to streamline delivery.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Specialty Department Supervisor
Lowes
Fort Walton Beach, FL
08.2023 - 06.2024
- Resolved customer inquiries and complaints, maintaining high satisfaction levels within the store and the specialty departments.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
- Coordinated deliveries with XDT, Spirit, and in house flat bed service to ensure accurate and prompt deliveries for customers.
- Resolved and addressed delivery issues and complaints.
- Acted as liaison between delivery partners and customers.
Paint Department Supervisor
Lowes
Fort Walton Beach, FL
03.2023 - 08.2023
- Supervised daily operations in paint department, ensuring compliance with safety protocols and quality standards.
- Conducted regular performance evaluations, providing constructive feedback to team members for skill development.
- Addressed customer complaints promptly, taking measures to prevent future issues from arising.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Millwork Sales Specialist
Lowes
Fort Walton Beach, FL
03.2022 - 03.2023
- Delivered expert product knowledge to customers on millwork solutions and projects
- Achieved $1M in gross yearly sales
- Worked very closely with installer to achieve more intimate knowledge of Millworks installation procedures
- Went to job sites with installer to address customer concerns and increase sales.
Flooring Customer Service Associate
Lowes
Fort Walton Beach, FL
08.2021 - 03.2022
- Assisted customers in selecting flooring options, addressing inquiries with product knowledge.
- Coordinated order processing and inventory management, ensuring accurate stock levels.
- organized, cleaned, and down stocked inventory to ensure customer readiness.
- Engaged customers with exceptional customer service.
Receiver
Lowes
Fort Walton Beach, FL
06.2020 - 08.2021
- Coordinated receiving processes to ensure timely and accurate inventory management.
- Received and stocked customer special orders.
- Inspected all freight for damage and accuracy.
- Supervised vendor freight offloading.
- Stocked all freight and entered data into inventory management system.
Education
High School Diploma -
Paloma Valley High School
Menifee, CA06-2014
Skills
- -Store operations management
- -Team leadership and staff development
- -Customer service and excellence
- -Conflict resolution & De-escalation
- -Inventory control and stock optimization
- -Loss prevention and Shrink Reduction
- -Sales performance and upselling techniques
- -Performance coaching and accountability
- -Safety Compliance & Risk management
- -Point of sale (POS) systems
- -Workflow efficiency and process improvement
- -Cross department coordination
- -Ability to adapt and change in a fast paced environment
Accomplishments
Increased store overall customer satisfaction score to tie with number one in the region for FY2025
Highest rated manager per associate survey FY 2025
successfully passed inventory FY2025
Timeline
Assistant Store Manager
Lowe's
06.2024 - Current
Specialty Department Supervisor
Lowes
08.2023 - 06.2024
Paint Department Supervisor
Lowes
03.2023 - 08.2023
Millwork Sales Specialist
Lowes
03.2022 - 03.2023
Flooring Customer Service Associate
Lowes
08.2021 - 03.2022
Receiver
Lowes
06.2020 - 08.2021
High School Diploma -
Paloma Valley High School