Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

John M. Pastorick V

Hoboken

Summary

Detail-oriented IT Systems Support Specialist with hands-on experience in enterprise user support, system administration, and cybersecurity operations. Skilled in managing onboarding/offboarding, troubleshooting hardware/software issues, and ensuring data integrity across enterprise systems. Proven ability to collaborate with vendors, optimize workflows, and support cloud-based tools such as G-Suite and CRM platforms. Committed to delivering timely, effective technical support and driving operational efficiency through proactive technology management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Systems Support Specialist

TransCore
12.2023 - Current
  • Serve as the primary point of contact for technology-related support requests across enterprise systems, hardware, and software.
  • Manage user onboarding and offboarding, provisioning access rights and ensuring secure account closures in IAM systems.
  • Troubleshoot and resolve hardware, software, and network issues, improving ticket resolution efficiency by 20%.
  • Develop and maintain internal documentation, SOPs, and knowledge base content to support consistent IT workflows.
  • Conduct weekly risk assessments and system monitoring using SolarWinds, Linux, and CRM tools to identify and mitigate performance or security issues.
  • Collaborated with cross-functional teams to identify and implement process improvements in product support operations.
  • Provided technical support to clients, resolving product issues and enhancing user satisfaction.

Administrator / PT Assistant

Excel Physical Therapy
01.2021 - 12.2023
  • Supported EMR systems and resolved end-user technical issues to ensure continuous clinical operations.
  • Managed onboarding for new hires, ensuring proper hardware setup and access to required systems.
  • Created training materials and conducted one-on-one sessions to improve employee efficiency with clinic technology tools.
  • Processed insurance and patient data, ensuring accuracy and maintaining data integrity within electronic systems.

Administrator / PT Assistant

Exchange Physical Therapy
01.2019 - 01.2021
  • Managed hardware inventory and vendor relationships, ensuring timely procurement and maintenance of technology assets.
  • Assisted in the evaluation and rollout of new digital solutions to improve business processes.
  • Served as a liaison with technology vendors, coordinating product updates, compatibility checks, and support requests.
  • Created internal documentation and maintained Excel tracking systems for purchase orders, equipment, and vendor performance.

Education

Bachelor of Arts - Liberal Arts/Humanities

William Paterson University
Wayne, NJ

IT Cybersecurity Bootcamp Certification - undefined

New Jersey Institute of Technology
Newark, NJ

Skills

  • User Support & Training
  • System & Data Management
  • Hardware & Software Troubleshooting
  • Vendor & Asset Management
  • Cloud Productivity Suites (Google Workspace, Microsoft 365)
  • CRM & Applicant Tracking Systems (ATS)
  • Identity & Access Management (IAM)
  • Risk & Incident Response
  • Documentation & SOP Development
  • Communication & Collaboration
  • Tools: SolarWinds, PuTTY, Splunk, EMR Systems, G-Suite, Microsoft 365
  • Platforms: Windows Server 2016/10, Linux, Active Directory
  • Databases: SQL, CRM Systems (Recruiterflow familiarity a plus)
  • Documentation: Microsoft Excel, Word, PowerPoint

Websites

Certification

  • CompTIA Security+
  • CompTIA CySA+
  • Working toward ACAMS Certified Anti-Financial Crime Specialist (CAFS)
  • CISSP (In Progress)

Timeline

IT Systems Support Specialist

TransCore
12.2023 - Current

Administrator / PT Assistant

Excel Physical Therapy
01.2021 - 12.2023

Administrator / PT Assistant

Exchange Physical Therapy
01.2019 - 01.2021

IT Cybersecurity Bootcamp Certification - undefined

New Jersey Institute of Technology

Bachelor of Arts - Liberal Arts/Humanities

William Paterson University

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