Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Burse

Duluth,GA

Summary

IT Specialist with expertise in system administration, endpoint management, and cybersecurity. Skilled in Microsoft Intune, Microsoft 365, and network troubleshooting, ensuring secure and efficient operations. Experienced in hardware deployment, user support, and IT security compliance. Strong background in policy enforcement, vendor coordination, and process optimization to enhance IT efficiency and business continuity.

Overview

1
1
year of professional experience

Work History

IT Systems Support Specialist

Anesthesia Resources
10.2024 - Current
  • Provide IT support & troubleshooting for hardware, software, and network issues.
  • Deploy, configure, and manage devices through Microsoft Intune for security and compliance.
  • Enforce BitLocker encryption & TPM configurations to protect company data.
  • Manage Microsoft 365 Business Premium, including security policies, licensing, and user accounts.
  • Oversee hardware procurement, imaging, and deployment, ensuring seamless onboarding.
  • Assist in IT compliance audits & policy enforcement to align with industry standards.

Desktop and Mobility Intern

Jackson Healthcare
07.2024 - 10.2024
  • Deploy computers and migrate applications and files, providing seamless support for end-user setups.
  • Collaborate with Dell support for warranty replacements, ensuring minimal downtime for hardware failures.
  • Oversee updates to the inventory system, tracking all system ownership changes across the organization.
  • Provide end-user support, troubleshooting technical issues, and working with the Support Center to resolve incidents promptly.
  • Deploy mobile devices using mobile device management systems, including new devices and upgrades.
  • Follow up with customers to ensure total resolution of technical concerns.
  • Train new interns on all procedures and processes.

Technology Ambassador

Georgia Gwinnett College
01.2024 - 05.2024
  • Promote information technology to non-tech individuals and youths through interactive and innovative projects
  • Represent Georgia Gwinnett College at events, encouraging enrollment and interest in technology.
  • Led initiatives from planning to execution, demonstrating strong leadership and project management skills

Education

Bachelor Of Applied Science - IT Systems And Cybersecurity

Georgia Gwinnett College
Lawrenceville, GA
12.2025

Skills

  • IT System Support & Troubleshooting
  • Microsoft Intune
  • Device & Security Management
  • Microsoft 365 Administration & Security
  • Hardware Imaging & Deployment
  • Group Policy & User Access Management
  • Kali Linux & Ethical Hacking Tools
  • Team Development & Vendor Coordination

Timeline

IT Systems Support Specialist

Anesthesia Resources
10.2024 - Current

Desktop and Mobility Intern

Jackson Healthcare
07.2024 - 10.2024

Technology Ambassador

Georgia Gwinnett College
01.2024 - 05.2024

Bachelor Of Applied Science - IT Systems And Cybersecurity

Georgia Gwinnett College

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Nicholas Burse