John M. Stolfe Jr.
Kenosha,WI
Summary
Marketing and communications professional with experience supporting global IT leadership, corporate communications, and internal marketing initiatives. Proven ability to manage executive communications, digital platforms, events, and internal media while driving engagement and organizational alignment. Recognized for strong collaboration, leadership, and analytical problem-solving across marketing, finance, and customer service environments.
Overview
12
12
years of professional experience
Work History
Marketing Specialist
Abbott Labs
05.2025 - 04.2026
- Supported the IT Marketing & Communications team, serving as the internal marketing function for Abbott IT worldwide.
- Partnered with the Chief Information Officer and 13 divisional Vice Presidents to deliver strategic communications and marketing initiatives.
- Recipient of the 2025 CIO Award for outstanding contributions.
- Managed and maintained internal IT websites and digital communications platforms.
- Created and managed internal social media content and organizational announcements.
- Tracked website and campaign performance metrics to support communication strategy.
- Coordinated quarterly IT town hall meetings and annual CIO Awards event.
- Produced video and photography content, including on-camera appearances and post-production support.
- Managed promotional materials & print media requests for all of Abbott IT
- Created internal surveys for all Abbott IT using Microsoft Forms.
Customer Contact Specialist
CNH Industrial
01.2025 - 05.2025
- - Provide best-in-class service to customers and dealers regarding retail loans, leases, revolving lines of credit, and commercial lending products.
- - Resolve past-due customer receivables, contributing to monthly delinquency and customer service goals.
- - Analyze customer information, including equipment usage, crop planting cycles, income streams, and economic data, to determine alternative payment arrangements while protecting company assets.
- - Manage customer and dealer relationships using analytical skills and negotiation techniques to resolve delinquent accounts and promote retention and satisfaction.
- - Collaborate with other departments to address complaints and issues professionally and efficiently.
- 2025
Tax Specialist
Uline Shipping Supplies
11.2021 - 12.2024
- - Analyzed sales tax exemption certificates for accuracy and ensured customer files were up-to-date.
- - Contacted customers to resolve missing or incomplete documentation.
- - Conducted account research to address invoice discrepancies and short payments.
- - Utilized various financial systems, including AS400, Oracle, High Radius, and HCL Notes.
- - Hosted side-by-side training sessions for employees and assisted with new hire training and content creation.
- - Coordinated team meetings and served as a point of contact for team projects and initiatives.
- - Led the tax department’s summer helper team and participated in cross-functional financial training.
- - Served on the Uline Events Planning Committee for departments across Finance.
- 2021-2024
Client Relationship Consultant
U.S. Bank
01.2020 - 10.2021
- - Accurately process customer transactions, open new accounts, cross-sell bank products, establish new customer relationships.
- - Responsible for branch operations including opening and closing procedures, receiving and verification of cash shipments from the Federal Reserve Bank, balancing the vault and ATM.
- - Proactively garner customer feedback to resolve issues and retain customer trust and loyalty.
- - Branch lending representative responsible for origination, closing and servicing of company consumer loan and mortgage products.
- - Notary Public
- 2020-2021
Head Coach
Kenosha Indian Trail High School and Academy
01.2019 - 01.2021
- - Head Coach for JV2 Boys Volleyball Team, Assistant Coach for JV1 and Varsity.
- - Assistant Baseball Coach for the JV2, JV1, and Varsity Baseball Team.
- 2019-2021
Sports Program Supervisor
Village of Pleasant Prairie RecPlex
07.2017 - 12.2019
- - Supervise fields/courts during gameplay on weeknights and weekends.
- - Instruct programs and clinics when needed.
- - Assist with marketing, implementation, and evaluation of all youth and adult sports programs.
- - Assist with scheduling officials and games.
- - Communicate with volunteer coaches, parents, officials, and players.
- - Communicate any problem, member concerns or suggestions to the Athletics and Recreation Manager or Manager on Duty.
- - Supervise and ensure proper care and accounting for all equipment and materials in your area of responsibility; recommend and submit requisitions to the Athletics and Recreation Manager for purchase of new equipment and repairs needed.
- - Welcome and respond to calls, questions, concerns, and feedback from customers regarding the staff and/or programs.
- - Create and facilitate positive relationships between participants, volunteer coaches, parents, and all other user groups.
- - Help oversee sports rentals and concessions operations.
- 2013-2019
Intern
Pettit National Ice Center
01.2018 - 01.2018
- - This internship entailed assisting with all Will-Call Ticketing and help deal with any issues and complaints that may arise. During this internship I also assisted with schedules of Team USA athletes, and crowd control before, during and after the trials.
- 2018 United States Winter Olympic Speed Skating Trials
Senior Guest Service Representative
Village of Pleasant Prairie RecPlex
12.2013 - 07.2017
- - This job entailed processing memberships for new and renewing members of the facility.
- - General Sales
- - Cash handling
- - Opening and closing safe when needed
- - Handle all comments and complaints from guests and members.
- - Create and maintain relationships with all members and potential customers of the facility.
- - Process all RecPlex Sports and Program registrations.
- - During my time as a Guest Service Representative, I was a three-time Employee of the Month.
- 2013-2019
Education
High School Diploma -
Mary D. Bradford High School
Kenosha, WI01-2013
Some College (No Degree) - Sport Management
University of Wisconsin-Parkside
Kenosha, WISkills
- Corporate Communications
- Marketing
- Event Planning
- Microsoft Office
- Adobe Creative Suite
- Data Analysis
- Leadership
- Customer Service
- Problem Solving
2025 Abbott CIO Award
Recipient of the 2025 CIO Award for outstanding contributions to Abbott IT.
Timeline
Marketing Specialist
Abbott Labs
05.2025 - 04.2026
Customer Contact Specialist
CNH Industrial
01.2025 - 05.2025
Tax Specialist
Uline Shipping Supplies
11.2021 - 12.2024
Client Relationship Consultant
U.S. Bank
01.2020 - 10.2021
Head Coach
Kenosha Indian Trail High School and Academy
01.2019 - 01.2021
Intern
Pettit National Ice Center
01.2018 - 01.2018
Sports Program Supervisor
Village of Pleasant Prairie RecPlex
07.2017 - 12.2019
Senior Guest Service Representative
Village of Pleasant Prairie RecPlex
12.2013 - 07.2017
High School Diploma -
Mary D. Bradford High School
Some College (No Degree) - Sport Management
University of Wisconsin-Parkside