Summary
Overview
Work History
Education
Skills
Awards and Recognition
References
Timeline
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John Munoz

Fremont,CA

Summary

ADMINISTRATION MANAGER
An accomplished Administration Manager with a solid track record of 5 years in clerical, human resources, and data management positions, Petty Officer Munoz is recognized for his meticulous attention to detail and innate leadership skills. He has consistently upheld a reputation for producing impeccable results. Possessing excellent verbal and written communication abilities, he excels in diverse situations and quickly adapts to any professional setting. With unwavering tenacity, he prioritizes organizational success, consistently delivering flawless work that reflects positively on the organization.

Overview

6
6
years of professional experience

Work History

Office Administration Manager

Heidi's Image Enhancement Clinic
Campbell, CA
04.2022 - Current
  • Assist employees to grow and develop their professional skills within the organization.
  • Managed confidential employee and company information with the utmost professionalism, ensuring the highest level of discretion and confidentiality.
  • Drafted standard operating procedures, organizational policies, and letters of instruction
  • Fostered a work culture of open communication among employees and the Founder.
  • Identified areas of operational weakness while providing suggestions to improve or innovate employees, programs, and processes.
  • Acted as a change advocate by proactively anticipating and responding to emerging business needs.
  • Initiated the employee evaluation process and proposed policy changes in accordance to staff performance.
  • Compiled reports to ensure that management had accurate information and that state board policies and procedures were being followed.

Administration Manager

United States Navy
San Diego, CA
03.2020 - 03.2022
  • Processed over 1,894 Military Personnel Transactions with extreme attention to detail and no discrepancies.
  • Successfully onboarded hundreds of Naval Personnel while simultaneously handling, travel claims, Pay entitlements and electronic service record entries with no discrepancies across three unit identification codes for over 1,100 Personnel.
  • Conducted research on HR-related regulations and industry best practices to ensure that personnel procedures were up-to-date and in compliance with regulations.
  • Researched, gathered, and provided records information in response to requests submitted via phone, email, or in-person.
  • Maintained documentation, including staffing, training, recruitment, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Recorded data for each employee, including such information as addresses, weekly earnings, supervisory reports on performance, and date of and reasons for termination.
  • Prepared financial/accounting reports related to individual pay and travel transactions and operate associated accounting systems.
  • Developed a database to facilitate the processing of transportation arrangements for Military Personnel.
  • Processed Navy-wide advancement examinations, record updates and advancement packages for 3,000 military personnel.
  • Managed daily operations of the division with the primary focus on improving command functionality and morale.
  • Provided leadership, insight and mentoring to Sailors on command policies and procedures, resulting in expedited command processes.
  • Crafted official letters and reports to assist in correcting pay and personnel transactions.
  • Acted as a collection agent of money owed to the U.S. treasury by Navy personnel.
  • Served as an agent cashier to pay government funds.

Administration Assistant

United States Navy, NAS
Oak Harbor, WA
07.2018 - 02.2022
  • Executed daily administrative, pay and personnel operations while providing customer service for 1200 military personnel.
  • Processed 350 military personnel checking in and transferring to a military facility, 130 travel claims that valued at $122,000. Created personnel database for processing transportation arrangements.
  • Performed all personnel transactions.
  • Maintained and entered data into military personnel service records.
  • Explained company policies benefits, and procedures to personnel and/or job applicants
  • Assisted enlisted personnel and their families with special problems or personal hardships.
  • Changed employee information such as address and alerted payroll staff.
  • Analyzed employment-related data and prepared reports.
  • Responded to inquiries related to eligibility for examinations, salaries, benefits, and other pertinent personnel information.
  • Interpreted and explained human resources policies, procedures or regulations.

Education

Records Management Certification -

Navy Knowledge Online

Relational Administrative Data Management Certification -

Navy Knowledge Online

Command Pay And Personnel Administrator Certification -

Navy Knowledge Online

I.A Cyber Security Certification -

Navy Knowledge Online

Verifying Officials And Site Security Managers: (R.A.P.I.D.S) Certificate -

Joint Knowlege Online

DoD ID Card Policy: (R.A.P.I.D.S) Certificate -

Joint Knowledge Online

Skills

  • Records and Database Management
  • Financial Reporting
  • Payroll management
  • Sensitive Document Disposal
  • Standard Operation Procedures Development
  • Training
  • Performance Evaluations
  • Strong Verbal and Written Communication
  • Strong Attention to Detail
  • Customer Service
  • Work Planning and Organization
  • Analytical Thinking
  • Microsoft Office Suite (Word, Excel, PowerPoint, & Outlook, Windows, Office 365, SharePoint)

Awards and Recognition

Navy and Marine Corps Achievement Medal ( N.A.M): 

Awarded for meritorious service, Petty Officer Munoz was presented with the Navy and Marine Corps Achievement Medal after he demonstrated exceptional professional achievement in the superior performance of duties from March 2020 to March 2022. With outstanding administrative skills, he successfully processed 1,894 personal transactions, encompassing 596 gains, 242 travel claims, 372 pay entitlements, and 680 electronic service record entries, all with zero discrepancies across three unit identification codes for 1,100 personnel. Additionally, he trained 146 sailors on verifying and updating emergency data and dependency applications, resulting in expedited processes for personal separations and transfers. Through his unwavering dedication to duty and commitment to service, Petty Officer Munoz reflected great credit upon himself and upheld the highest traditions of the United States Naval Service.

Commanding Officer Letter of Commendation:

In recognition of his exceptional performance onboard the USS Theodore Roosevelt (CVN 71) from August 2019 to March 2020, Petty Officer Munoz was presented with a letter of commendation by the Commanding Officer. His expertise and professionalism were truly outstanding as he carried out his demanding duties. Petty Officer Munoz demonstrated impressive technical acumen by accurately processing 1,038 advancement exam worksheets, 28 exam corrections, 13 exam forwarding letters, and four destruction letters for three Navy-wide advancement exam cycles. Furthermore, he successfully handled 313 government travel charge card applications, 238 electronic service record award updates, and 31 accelerated advancement packages. Petty Officer Munoz also provided invaluable training on electronic advancement worksheets and performance mark average computation to four sailors, resulting in flawless execution during two advancement cycles. It was declared that his initiative, perseverance, and unwavering dedication to duty reflected his superior service and were in alignment with the highest traditions of the United States Naval Service.

Good Conduct Award:

Petty Officer Munoz received a Good Conduct award from his Commanding Officer in

recognition of his exemplary conduct, fidelity, zeal, and obedience throughout his service in the United States Navy.

 

References

References available upon request.

Timeline

Office Administration Manager

Heidi's Image Enhancement Clinic
04.2022 - Current

Administration Manager

United States Navy
03.2020 - 03.2022

Administration Assistant

United States Navy, NAS
07.2018 - 02.2022

Records Management Certification -

Navy Knowledge Online

Relational Administrative Data Management Certification -

Navy Knowledge Online

Command Pay And Personnel Administrator Certification -

Navy Knowledge Online

I.A Cyber Security Certification -

Navy Knowledge Online

Verifying Officials And Site Security Managers: (R.A.P.I.D.S) Certificate -

Joint Knowlege Online

DoD ID Card Policy: (R.A.P.I.D.S) Certificate -

Joint Knowledge Online
John Munoz