John Murphy
State of Rhode Island
355 South Main Street, Pascoag,RI
18
years of professional experience
Results-driven Eligibility Technician II with extensive experience at the State of Rhode Island, adept at processing benefit applications and ensuring compliance with regulations. Proven ability in effective communication and data entry, enhancing customer service and streamlining eligibility procedures. Committed to delivering accurate and timely support in social services.
Work History
Eligibility Technician II
11 Years 11 MonthsMy position requirements were to review and process benefit applications, which involved completing interviews, sometimes, while in a call center environment.
Claims Assistant
5 Years 9 Months- Processed veterans' claims for payment of Emergency non-VA care.
- Reviewed incoming correspondence, identified missing billing and requested supporting records from claimants and providers.
- Entered claim data into case management systems, maintaining accurate electronic records and file integrity.
Education
Associate of Science
Skills
Verbal communication
Microsoft office
Benefits administration
Disability awareness
Medicaid
Social services
Medicare
Interviewing techniques
Confidentiality
Regulation compliance
Effective communication skills
Data entry
Interviewing
Telephone etiquette
Policy interpretation
Eligibility procedures
Income verification
Customer service
Timeline
Eligibility Technician II
State of Rhode Island
06.2014 - 05.2026Read More
Claims Assistant
US Department Of Veterans Affairs
08.2008 - 05.2014Read More
Community College of Rhode Island
Associate of Science
Read More