John Narith Kim
Spring,TX
Summary
Extremely Hard working individual with over tens years of experience with proven knowledge of customer service and communications. A solid year of data entry with attention to detail on work. Dedicated to adapt to any work environment under pressure. Have been reviewed and awarded high customer satisfactory excellence. A pleasant Co worker and individual to work with.
Overview
4
4
Languages
1
1
Certification
10
10
years of professional experience
Work History
Passenger Service Agent
Hallmark-Eva Air
08.2023 - Current
- Facilitated passenger engagement to enhance travel experience
- Coordinated plane arrivals and departures at gate to ensure smooth operations
- Fully licensed to move and operate jet bridge for passenger disembark and boarding
- Managed lost and found for arrivals, utilizing world tracer and altea systems
- Familiar with forwarding and tracking bags for passengers
Passenger Service Agent
ISS-Lufthansa
03.2023 - 09.2025
- Resolved travel disruptions by rebooking flights and updating passengers on schedule changes.
- Assisted passengers with check-in, boarding, and gate coordination using airline reservation systems.
- Verified travel documents and complied with security and boarding procedures.
- Supported baggage handling, tagging, and transfer coordination for arriving and departing flights.
Data entry
Transcore
12.2021 - 02.2023
- Inputted traffic data for Houston toll roads to ensure accurate reporting.
- Reviewed license plates for accuracy and swift processing in accordance with company guidelines.
- Streamlined data entry processes for faster and more accurate recordkeeping.
DEPARTMENT MANAGER
Walmart
07.2016 - 01.2021
- Managed team performance and organized workloads to enhance operational efficiency.
- Merchandised, stocked, and assembled merchandise daily to maintain product availability and presentation.
- Participated in staff development by ensuring education, advancement of staff skills and certifications.
- Coordinated internal and external department workflow through effective communication processes to streamline operations.
- Merchandised, stocked and assembled merchandise daily.
- Demonstrated motivation and responsibility in team collaboration.
- Assisted customers with purchasing decisions and load-outs.
Education
Associate in Science (A.S.) - Aerospace Engineering
LONE STAR COLLEGE
Houston, TX08-2015
Skills
- Computer knowledge
- Accountability
- Dependable
- Customer service
- Team oriented
- Very strong work ethic
- Willing to improve & learn
Accomplishments
- Awarded Apple award for excellent customer service from ISS
- Certificate of high quality service from walmart mystery shopper
- Outstand work performance in yearly review
Certification
- Forklift operator
- Passenger jet bridge compliance
Languages
English
Native or Bilingual
Japanese
Limited Working
Cambodian
Professional Working
German
Limited Working
Timeline
Passenger Service Agent
Hallmark-Eva Air
08.2023 - Current
Passenger Service Agent
ISS-Lufthansa
03.2023 - 09.2025
Data entry
Transcore
12.2021 - 02.2023
DEPARTMENT MANAGER
Walmart
07.2016 - 01.2021
Associate in Science (A.S.) - Aerospace Engineering
LONE STAR COLLEGE