JOHN NASRALLAH
Forney,TX
Summary
Hardworking and reliable team leader with experience in customer service, delivery, and retail operations. Skilled in working in fast-paced environments, handling responsibilities under pressure, and maintaining high customer satisfaction. Quick learner with strong teamwork and communication skills
Overview
6
6
years of professional experience
Work History
Team Leader
Sonic Drive-In
Rockwall, TX
01.2026 - Current
- supervised daily shifts, ensured fast, accurate customers service.
- Developed training programs to improve staff performance and service quality.
- Mentored junior staff, fostering a culture of continuous learning and development.
- Led team in achieving operational targets and enhancing productivity levels.
Delivery Driver- AMAZON DSP
VAMOS LOGISTICS (AMAZON DSP)
Forney, TX
09.2025 - 01.2026
- Delivered AMAZON packages promptly, ensuring high customer satisfaction
- Navigated efficiently using GPS technology to optimize delivery routes and reduce wait times.
- Maintained accurate records of deliveries, including order details and customer feedback.
- Conducted pre-trip inspections to ensure vehicle safety and operational readiness.
- Communicated with dispatchers to confirm delivery schedules and resolve issues promptly.
- Operated delivery vehicles in compliance with safety regulations and company policies.
Delivery Driver
Uber Eats
Dallas/Fort Worth, TX
11.2024 - Current
- Deliver food orders quickly and accurately using mobile apps and GPS systems
- Maintain high customer satisfaction through professional communication
- Manage time efficiently to complete multiple deliveries per shift
Golf Course Maintenance
Heath Golf & Yacht Club
Heath, TX
03.2024 - 09.2025
- Perform landscaping, groundskeeping, and maintenance operations
- Operate equipment safely and assist with seasonal projects and event setups
- Maintain clean, welcoming environment for members and guests
- Enhanced golf course maintenance by implementing efficient mowing and irrigation techniques.
- Promoted a safe environment by adhering to safety protocols during golf course maintenance tasks.
Grocery Supervisor
My Market
Amman, Jordan
01.2022 - 03.2024
- Oversaw daily store operations ensuring smooth workflow and excellent customer service
- Managed inventory, restocking, staff supervision, and cost control measures
- Reduced turnover through staff training and motivation
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored team members on best practices for customer service and inventory management.
Cashier Team Lead
City Mall Shopping Center
Amman, Jordan
02.2020 - 01.2022
- Supervised cashier team, trained new employees, and handled audits
- Minimized losses due to error or theft and improved upselling
Education
High School Diploma - Business Administration & Management
Latin Patriarchate School
Amman, JordanBachelor of Arts - Business Administration & Management
University of Petra
Amman, Jordan07-2022
Skills
- Customer Support
- Live Chat & Email Handling
- Time Management
- Cash handling
- Multitasking
- Team supervision
- Quality improvement
- GPS & Mobile Apps
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
LANGUAGES
Arabic – Native
Native or Bilingual
English – Professional Working Proficiency
Full Professional
Timeline
Team Leader
Sonic Drive-In
01.2026 - Current
Delivery Driver- AMAZON DSP
VAMOS LOGISTICS (AMAZON DSP)
09.2025 - 01.2026
Delivery Driver
Uber Eats
11.2024 - Current
Golf Course Maintenance
Heath Golf & Yacht Club
03.2024 - 09.2025
Grocery Supervisor
My Market
01.2022 - 03.2024
Cashier Team Lead
City Mall Shopping Center
02.2020 - 01.2022
Bachelor of Arts - Business Administration & Management
University of Petra
High School Diploma - Business Administration & Management
Latin Patriarchate School
AVAILABILITY
Full-time or Part-time-Open to Remote (Online)