JOHN NDEGWA
BIRMINGHAM
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Domino's Pizza
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School -
George Washington Carver High School
Birmingham, AL05-2025
High School -
WoodlawnHigh School
Birmingham, AL01-2023
Skills
- Coding
- Computer-aided Draft (CAD)
- Bread-boarding
- Robotics
- Electronic circuit prototyping
- Bilingual in English and Swahili
- Dependable
- Collaborative
- hyperactive
- Coordination
- Spreadsheets
- Conflict resolution
Accomplishments
- Birmingham Promise Apprenticeship
- Entrepreneurship program
- Ambassador in the Academy Of Engineering
- RYLA Graduate
- NSBE Graduate
- Technology Student Association( TSA)
Languages
Swahili
Elementary
kikuyu
Professional Working
English
Full Professional
Timeline
Customer Service Representative
Domino's Pizza
03.2023 - Current
High School -
George Washington Carver High School
High School -
WoodlawnHigh School