Summary
Overview
Work History
Education
Skills
Accomplishments
Extra-Curricular Activities
Timeline
CustomerServiceRepresentative
Sharia Arefin

Sharia Arefin

Jamaica,NY

Summary

A highly creative, enthusiastic, detail oriented professional with sales and customer service experience. Offers a proven sales track record with strong product knowledge, demonstration and closing skills. Also, a motivated, productive team player with strong communication, interpersonal, organizational, and critical thinking skills and seeking a challenging and rewarding position which will allow me to pursue career advancement and expand my knowledge.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pure Farmers Market
07.2024 - Current
  • I work at Pure Farmer's Market as a Customer Service Representative
  • In one of the most challenging positions, I constantly answer customer questions and ensure I am at my best to provide exceptional customer service

Pharmacy technician

Rite Aid
01.2022 - 03.2023
  • As a Pharmacy Technician I play a critical role in supporting pharmacists in the safe and efficient delivery of medications to patients
  • Assisting in the preparation of prescription medications, including measuring, counting tablets
  • Assisting customers at the pharmacy counter, answering questions, and providing information under the guidance of a pharmacist
  • Keeping track of medication stock, ordering supplies as needed, and checking for expired medications
  • Providing support to pharmacists by performing administrative tasks and preparing for patient consultations
  • Build and maintain strong customer relationships through follow-up phone calls and e-mail and utilizing My Client tools
  • Consistently seek trend and product knowledge to act as an expert for customers

Dunkin Donut
02.2021 - 12.2021
  • Greeting customers, taking orders accurately, and answering questions about the menu
  • Operating the cash register, handling payments, and providing change and receipts

Education

Bachelor Of Business Administration -

Dhaka University
01.2018

High school -

Dhaka Commerce College
01.2012

Skills

  • Microsoft Office
  • MS Word
  • MS Excel
  • PowerPoint
  • JavaScript
  • Coding
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution

Accomplishments

  • GPA 5 Merit Award [H.SC], Dhaka Commerce College
  • GPA 5 Merit Award [S.S.C], BSB Foundation, Robi Queen Marry College

Extra-Curricular Activities

Member of DUCC [Dhaka University Career Club] Member of DUSAD [Dhaka University Students' Association of Dhaka] Member of Banking & Insurance Club

Timeline

Customer Service Representative

Pure Farmers Market
07.2024 - Current

Pharmacy technician

Rite Aid
01.2022 - 03.2023

Dunkin Donut
02.2021 - 12.2021

Bachelor Of Business Administration -

Dhaka University

High school -

Dhaka Commerce College

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Sharia Arefin