John Nguyen
Antioch,TN
Summary
I am a person who proactively looks to problem solve areas of opportunity. Through this the analytical process, I had a need to build simple Excel tools to better help navigate to a solution. A short term goal in my career interest is to continue to build on my Excel skills to reach a mastery level, whereby I can better support the operation and its associates. As such, I want to continue along the operational career pathway by continuing to build upon relationships with senior leadership. Long term goals wise, I like to be able to pursue a higher level of education. After high school, I placed myself into the workforce to support my family financially and to reflect on my career path and its direction. I like to resume my education down the road through confidently knowing the direction of my career path and the great work habits I accrued throughout my journey.
Overview
10
10
years of professional experience
Work History
Supv, Warehouse Operations
Cardinal Health
10.2022 - Current
- Supervising the daily work assignments and performance of group Lead and team of associates. Tracking efficiency and productivity metrics to determine which tasks are behind- and ahead-of-schedule, and providing hands-on guidance to Associates to ensure that pick, pack, and ship tasks are completed correctly and safely.
- Ensuring that all warehouse systems are ready and schedules and prioritizes the work that each group Lead and team of associates will complete.
- Tracking employee attendance and ensures necessary employee headcount to achieve objectives.
- Monitoring productivity and quality metrics including cycle times, lines per hour, shortages, damaged units, missed shipments, missed scans, and etc. Regularly reporting on team performance to the Manager.
- Determining the productivity or safety issue, root cause and direct supervised staff on resolving the issue and maintaining operations. Promptly and thoroughly document the issue and communicate the root cause and resolution to the Manager, Supervisors, and other internal stakeholders as necessary.
- Proactively identifying opportunities to improve operations and mitigate risks within supervised team and broader warehouse operations. Providing input into operational excellence initiatives and ensure that they are implemented correctly within own area.
- Conducting performance evaluations and provide one-on-one feedback to encourage associates' development. Identifying associates capable of working as group leads. Creating performance improvement plans for staff and administers discipline when necessary.
- Participating in the interviewing and selection of new Associates and provide trainings during employee onboarding.
- Directly supervise the overnight covid vaccine operation in 2023/2024 and in 2024/2025.
- Advance in Manhattan WMS and proficient in SAP
- Strong networking with background team resources such as local RCS, WMS IT, and HR.
Pick, Pack, Ship Lead
Cardinal Health
05.2019 - 10.2022
- As a CAH SPD lead, I help to manage the operation's workflow and maintain detail quality processes. The role requires consistent, effective communication to help align the team and give critical feedback to team members to help improve performance and quality.
- In this role, I am driven by continual improvement and risk prevention with training in Lean Six Sigma and Root Cause Problem Solving at Cardinal Health; I help to lead critical thinking projects, leading to creating workflow tools and processes to improve efficiencies within the operation and to promote a healthy, empowered work environment.
- Reduced total outbound packages from large cases orders
- Improved pick cycle times by reducing high bay pulls during live production
- Improved pack cycle times with large case orders
- Built Excel tools to effectively work load balance between different zones within the operation
- Since May of 2022, I have worked closely with the Ember project and its testing during the DVT models. As such, I am proficient in maintaining and overseeing the Ember cubes.
Pick, Pack, Ship Associate
Cardinal Health
06.2017 - 05.2019
- My job task centered around picking, packing, and shipping life saving pharmaceuticals. Picking pharmaceuticals involved the use of RF scanners and often MHEs. Packing pharmaceuticals involved organizational skills and sound judgment to ensure product integrity during transit times. Shipping packages involved attention to detail in shipment labeling.
- In the two years at Cardinal Health PPS operation, I became a top performer and took upon a trainer role in helping others reach their performance goals. In addition, I handled other detailed oriented tasks within the operation such as processing international orders, freight orders, frozen orders, and replenishment of pick locations.
- In the absence of work leads, I took on Lead responsibilities such as processing Emergency orders, Saturday orders, and running work floor production.
Warehouse Associate
Quanta Computer USA Inc
07.2016 - 06.2017
- I worked at Quanta Computers as an assembly server associate in the Computer Cloud Base Unit. Essentially, I place specific computer parts, such as RAM and CPU's, into a larger body of machinery, mainly computer servers design to store online data. The job demanded attention to detail to avoid systematic failures that could lead to unnecessary waste.
- Over the course of three months, I became one of the top performers at my position. When an opportunity for a leadership role presented itself, I seized it. Thanks to my experience at the line position, I was able to make a smooth transition in leading production lines. This involved problem solving technical issues with the computer software or equipment in a timely manner and managing personnel with assertiveness.
Maintenance Associate
Walmart SuperCenter
06.2015 - 06.2016
- My position at Walmart encompassed maintaining the cleanliness of the establishment. This ranged from doing basic aisle sweeps to attending to major spill accidents. Being punctual and courteous were the pillars of my foundation.
- Showing up on time for any situation sets the tone for urgency in a customer base business. I wanted the customer to know that their experience shopping was a priority. If the customers were not satisfied, then I was not.
Education
High School Diploma -
Cane Ridge High School
Antioch, TN05-2016
Skills
- Team building
- Problem-solving
- Networking
- Supervision and leadership
- SAP proficient
- WMS Manhattan advance
Job Title
Supv, Warehouse Operations
Career Interests
Learn data analytics
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Supv, Warehouse Operations
Cardinal Health
10.2022 - Current
Pick, Pack, Ship Lead
Cardinal Health
05.2019 - 10.2022
Pick, Pack, Ship Associate
Cardinal Health
06.2017 - 05.2019
Warehouse Associate
Quanta Computer USA Inc
07.2016 - 06.2017
Maintenance Associate
Walmart SuperCenter
06.2015 - 06.2016
High School Diploma -
Cane Ridge High School
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